06-11-2013 06:56 PM
Hi,
I'm getting the following error when deleting items while EV is in backup mode. The problem occurs both from Archive Explorer and search results. The error is as follows
From Archive Explorer
From Search results
The problem I see is that this is not a user friendly error. it would be fantastic the message would say "item cannot be deledet at this moment" or something like that. An IIS internal error is not acceptable, and certainly is not for the customer.
This was initially raised by a customer running EV 10.0.2. I have since recreated the problem on my lab running EV 10.0.3
The environment:
EV Server:
Client:
Steps to reproduce the problem:
I've setup bad request tracing on the ev servers and this is what I get
Site | 1 |
---|---|
Process | 4172 |
Failure Reason | STATUS_CODE |
Trigger Status | 500 |
Final Status | 500 |
Time Taken | 109 msec |
Url | http://archive.amtest.local:80/EnterpriseVault/deleteo2k.asp?VaultID=103C63E0B8B9E2D4788386B9AC0A97F091110000archive&SaveSetID=201305108159947~200907191035570000~Z~2149BD46D4119C96CC3CCB0CE1EAB1E1 |
---|---|
App Pool | EnterpriseVaultAppPool |
Authentication | NTLM |
User from token | AMTEST\ev.user |
Activity ID | {00000000-0000-0000-2500-0080000000EA} |
ModuleName | IsapiModule |
---|---|
Notification | 128 |
HttpStatus | 500 |
HttpReason | DELO2K |
HttpSubStatus | 0 |
ErrorCode | 0 |
ConfigExceptionInfo | |
Notification | EXECUTE_REQUEST_HANDLER |
ErrorCode | The operation completed successfully. (0x0) |
According to KB 942031 (http://support.microsoft.com/kb/942031)
I've attached the IIS bad request trace and stile sheet for your use
My questions are:
06-11-2013 07:07 PM
andres, i read your entire post but something is not clear to me. when EV is in backup mode it is expected that there are no changes to the data (deletions or additions of any kind) allowed to take place. what are you expecting to happen?
06-11-2013 07:14 PM
I'm not expecting being able to delete. it would defy the purpose of backup mode.
The problem I see is that this is not a user friendly error. it would be fantastic the message would say "item cannot be deledet at this moment" or something like that. An IIS internal error is not acceptable, and certainly is not for the customer.
I have now edited the post to make this clear.
06-11-2013 07:42 PM
unfortunately this is expected and what you're seeing is the way it is. it cannot be changed by the admin.
i agree that it would be nice if a message came back to the user trying to perform the delet stating that the system doesnt allow changes at this time or something like that.
my suggestion to you would be to write up a post in the ideas section of the forum. i would support you with my vote.
06-12-2013 01:26 AM
Yes I agree with Andy....only thing which we can do is post it under ideas section and get votes