03-11-2013 04:32 AM
Hello,
Anyone seen this scenario?
User A with Full-Access & Send-As rights on user B's mailbox.
User A adds user B's mailbox to their folder list in Outlook.
Using Outlook 2003, user A deletes an archived message's stub in user B's mailbox - they are prompted to delete the shortcut only or both the shortcut and archived message.
Using Outlook 2010, user A deletes an archived message's stub in user B's mailbox - they are NOT prompted for anything; the stub is deleted immediately but fortunately the message remains in the archive.
Is there any way to make Outlook 2010 behave like Outlook 2003 above?
EV 9.0.4 client and server with Exchange 2003. Outlook 2003/XP and Outlook 2010/Win7.
Thanks.
Solved! Go to Solution.
03-11-2013 06:48 AM
You may want to try the unified client for Outlook 2010 instead
03-11-2013 05:53 AM
Enterprise Vault Outlook Add-In functionality in Outlook 2010 is always HTTP-Only. There are some differences from the HTTP-Only functionality in Outlook 2003/2007, as follows:
If you select multiple items including some shortcuts and select Outlook Delete, the Outlook Add-In prompts you to delete the archived item and the shortcut, or the shortcut only. This prompt is expected behavior in all versions of Outlook, depending on the site and policy settings that control deletion of archived items and shortcuts.
In Outlook 2010, the Outlook Ignore Conversation option (Ctrl + Delete) moves the current and future items in a conversation to the Deleted Items folder. With Ignore Conversation, you do not get the prompt. Outlook moves shortcuts to the Deleted Items folder. The archived items remain in the archive. This behavior is currently outside the control of the Enterprise Vault Outlook Add-In.
03-11-2013 06:00 AM
We're only pressing the Delete button in Outlook 2010, i.e., not Ctrl + Delete.
03-11-2013 06:48 AM
You may want to try the unified client for Outlook 2010 instead