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DirectoryService and DirectoryConnection object reported an error

Bryan_Tang_2
Level 4
I got the following error after archive task:

Category: Director Service
Event ID: 8391
Description:
The EnterpriseVault.DirectoryService object reported an error.


Category: Storage Archive
Event ID: 8390
Description:
The EnterpriseVault.DirectoryConnection object reported an error.


Any one know what is these errors and how to fix it?
6 REPLIES 6

Leonard_Walsh
Level 2
Bryan,

I currently have a call open with support regarding the below. I experience 8391 errors, followed by 6281 errors. There are a number of things I've found:

1) Our SQL Maintenance plans were not working properly
2) The Dcomcfng settings had changed when we upgraded to Win2k3, SP1.

You could possibly check out both of these. I have still not found the error but I feel it could be somewhere along these lines. If you find a solution, please post.

Thanks...

Bryan_Tang_2
Level 4
Hi Leonard. I found that my EV server was running out of virtual memory. After I increased the virtual memory size, the error didn't show for a few days.

Kopfjager
Level 5
Employee Certified
If either of you are running File Archiving and see that those errors occur with a mention of the File System Archiving Syncronization, there is a hotfix you can contact support for. It will also be fixed in SP3 when that releases.

Bryan_Tang_2
Level 4
I'm not running File Archiving but do waiting for the SP3. Hope that it can fix my outstanding problems.

zubair_chowgale
Level 3
Partner
i get the same errors, although i have implemented EV 8.0.3 which is with SP3.]

the only difference is, i get error number 8229. any ideas how to fix this?

regards

Ameen
Level 6

I am also facing the same issue.

Please try with the below article it may solve your issue,
http://seer.entsupport.symantec.com/docs/334007.htm

Regards,
Ameen.