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Disable EV Archive for a Single User

Server_Support
Level 2

Hi,

I need to Disable the Archive for a single user and move all his/her archived emails back to the inbox, I am very new to EV and could you please let me know how to do this?

I actually tried by clicking on the Disable Archive Button and follwed the process, it fails at the end. please see the attached for screen shots of the error and the button i useed.

Thanks.

3 REPLIES 3

JimmyNeutron
Level 6
Partner Accredited
Restart the ev task controller service and retry to disable the user

Server_Support
Level 2

Hi -I tried that no luck, I even restarted the server it still wouldnt disable the EV archival for that mailbox.

CConsult
Moderator
Moderator
Partner    VIP   

Check if the mailbox is hidden or deactivated.

Then use the "show Assigned Policies" Button

Click on "Site" on the left pane open the dropdowns and choose "show assigned policies" 

This will tell you if the user has a valid policy.