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Disable mailbox

Abdul_Alwahidi
Level 4
When I’m trying to disable an enabled mailbox by Enterprise Vault the process completed successfully but the mailbox still appears as enabled mailbox why ??????
1 ACCEPTED SOLUTION

Accepted Solutions

Paul_Grimshaw
Level 6
Employee Accredited Certified
Did not think that it would work and have just confirmed this on my test system by following your steps. Do not move the user out of the provisioning group before you attempt to disable as it will not work. SO what you need to do is:-

1. Disable Mailbox
2. Remove From Provisioning Group
3. Run Provisioning Task

Or alternatively just leave the user in the provisioning group once disabled.

View solution in original post

4 REPLIES 4

Liam_Finn1
Level 6
Employee Accredited Certified
Are you getting any events in your event log when you perform the disable?

Is it happening to this one user or to other users

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
and to your point, why do you think the mailbox is still enabled?

Can you list out the steps you are doing?

Abdul_Alwahidi
Level 4
the steps :

1- remove the mailbox from the provisioning group
2- run the Exchange Provisioning Task
3- go to the disable mailbox for archiving option
4- finish the disable wizard.


 i have this error in event viewer


Event Type: Error
Event Source: Enterprise Vault
Event Category: Exchange Provisioning Task
Event ID: 41133
Date: 5/7/2009
Time: 8:14:20 AM
User: N/A
Computer: XX
Description:
The Exchange mailbox provisioning task found enabled mailboxes that are not part of a provisioning group. These mailboxes cannot be archived. If you do not want these mailboxes to be archived, use the Administration Console to disable them. See the provisioning task report for further details (full reports only).

Task: Exchange Provisioning Task for XXXX

Domain: XXXX

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Paul_Grimshaw
Level 6
Employee Accredited Certified
Did not think that it would work and have just confirmed this on my test system by following your steps. Do not move the user out of the provisioning group before you attempt to disable as it will not work. SO what you need to do is:-

1. Disable Mailbox
2. Remove From Provisioning Group
3. Run Provisioning Task

Or alternatively just leave the user in the provisioning group once disabled.