I have had Discovery Acceleraor up and running for some time now. I created a case today for the first time and could not assign a case to a specific Role. After I Click Role Assignment in the Application Administration column on the home page all I see is a box named Roles and another box named users and the only role available is Discovery System Admin (None of the other roles show up). There is no way to select the case and assign it to a Role. Any thoughts?
Solved! Go to Solution.
When you create a case, you should see that case in the middle column of the DA first page. When you click that case, you will see a list of options for that case. I think the last one is called Archives. When you click that, you can customize the archives you want to search for that particular case.
DA is not terribly intuitive IMO, so it is hard to just jump in a get started. I would highly recommend going over the documentation that comes with it. I've had to go over it quite a few times.
12 years later, and the documentation is just has horrible. I have to call support to get anything working. Must have called over 10 times, and this software is still not working.