05-04-2010 07:54 AM
Hi,
In order to learn more about how our customers use Enterprise Vault and to improve product reliablilty, we are considering a feature whereby summary information about your environment would be sent to Symantec.
The data would be anonymous and no details like company names,individuals would be transferred. A lot of it would be summary data, like number of archive tasks, exchange tasks, numbers of archives etc. Perhaps later extended to things like performance metrics, whether the system is 'healthy' etc. We wouldn't expect it to be a large amount of data.
Obviously the data would be encrypted in some form, together with some polcies to control it's behavour. For example, there may be additional data you would be happy for it to capture e.g.the event log, so we can identify commonly logged events to try and resolve.
Technically speaking I imagine we may try various methods to send the data to symantec e.g. via ftp, http or email and it's something that would happen perhaps once per month.
Obvioulsy more and more products are doing this kind of thing and I think this would be a great way for us to help our customers but obviously transferring any 'data' can be a sensitivive topic so want to have a debate on this.
Yours,
Mike Bilsborough
Director, EV Engineering
05-04-2010 08:04 AM
05-04-2010 08:22 AM
05-04-2010 08:36 AM
05-04-2010 12:52 PM
05-05-2010 02:08 AM
05-05-2010 05:09 AM
05-05-2010 09:00 AM
05-05-2010 09:07 AM
05-05-2010 12:02 PM
05-06-2010 03:58 AM
06-27-2010 01:53 AM
08-24-2010 12:20 PM
09-06-2010 09:19 PM
09-13-2010 11:01 AM
Anything that would help to improve the product and gather data for Symantec to review is a plus. Some companies might not be able to participate but overall this would be a good solution.
10-06-2010 08:22 AM
Yeah, if it's anonymous and privacy is respected - it's a trend in this industry like it or not.
Also, to get more customers to use it, if you can run a "health check" at anytime which gathers this information, and then compares it with possible solutions that would get me to sign up.
I suspect more heatlh checks will be run when there is a problem, so opening a case from this tool, and using it to mark an article that was found to fix the problem (with comments) it could actually reduce call volume and make the product more effective for my user base.
I'm for it!
10-06-2010 10:13 AM
My client's implementation of EV is on an isolated network with no internet connectivity. I'd actually like to have an option that I can check that would REMOVE all of the web based links from the EV admin console.
Some of our lesser experienced admins click on those and they go nowhere. If we have an option that hides all of those, problem solved.
v/r,
Mark
10-06-2010 01:43 PM
It might be worth in addition to posting here, to also post those comments on the ideas forum?