Display policies assigned to mailboxes shows unknown mailboxes

[Dead-Data]

Working on a client site with a long established EV environment targeting Exchange 2003 servers.

When running the "Display policies assigned to mailboxes" wizard on the Exchange target tree I've encountered the following somewhat odd problem.

There's a significant number of mailboxes listed with no provisioning policy assigned.

Some are disconnected / disassociated mailboxes, waiting for the cleanup agent to purge them.

But others don't seem to exist in either the Exchange system manager mail stores or the domain active directory.

Where is EV getting the information for this wizard from?  Where to look in AD / LDAP to find these mailboxes? 

It would be nice to explain to client where these are coming from and satisfy them that all 'real' mailboxes are being archived.

Thanks in advance

David

[Wayne_Humphrey · Accepted solution]

Hiya David,

check out, dbo.ExchangeMailboxEntry ;)

If they delete from EX and AD you can safley remove them form ExchangeMailboxEntry

[RahulG]

this document would be helpful 

http://www.symantec.com/business/support/index?page=content&id=TECH53096

[Wayne_Humphrey]

That dociment is just like I said ;)

i. Open SQL Server Management Studio, connect to the SQL Server hosting the "EnterpriseVaultDirectory" database, browse "Databases", browse this database and click "Tables"

ii. On the right hand pane, right click over "ExchangeMailboxEntry", select "Open Table"

iii. Select the rows/records to be deleted, press the "Delete" key or right click over any part of the selected area and select "Delete"

iv. Click "Yes"

v. Close SQL Server Management Studio.

4. After all the steps, you must run the provisioning task in order to re-create the whole ExchangeMailboxEntry table with the updated information.

[Dead-Data]

So the gist of it is that the EV provisioning task builds the ExchangeMailboxEntry table based on Exchange mail-enabled Active Directory accounts, but never actually clears out old entries once the Exchange mailbox and AD account ceases to exist.

Good to know and possibly a useful source of information on historic AD accounts.

Thanks for the feedback.