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Domino mailbox User account cannot manually archive e-mail

Hi to all, we have probelm with Enterprise Vault 8.0 SP1. The EV server is running on a Windows 2003 Enterprise Edition SP2 32-bit machine, SQL server is SQL 2005 and DOmino server is 8.5. We have one user account which cannot archive e-mail manually, but the scheduled archive process is running good. We've tried to use this account on different station still the problem occurs. Anyone who has idea/suggestion for this? Help is highly appreciated. Thanks!
2 Replies

If its only one user what is

If its only one user what is different about that users profile/id than the others? is the user missing from some group or lacking other rights/permissions?

Hi BenDC, the administrator

Hi BenDC, the administrator on site said that it has the same user/profile id the others have. We've already checked that part before. Thanks.