cancel
Showing results for 
Search instead for 
Did you mean: 

E-mail archiving

Karthik2000
Level 3
Hi
One of my user copied her e-mail in to network drive apperantly that network is archived, while he is trying to open that e-mail , out look opens and comes with an error can not open, can any one help me to fix this issue, we are using outlook 2007.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

John_Chisari
Level 6
Partner Accredited
What version of EV do you have? 

This was an issue specifically with MSG files, but is fixed in EV2007 SP5 - More details here - seer.entsupport.symantec.com/docs/314411.htm

Is it just MSG files, or other types as well?


View solution in original post

3 REPLIES 3

John_Chisari
Level 6
Partner Accredited
What version of EV do you have? 

This was an issue specifically with MSG files, but is fixed in EV2007 SP5 - More details here - seer.entsupport.symantec.com/docs/314411.htm

Is it just MSG files, or other types as well?


Karthik2000
Level 3
EV2007 and only one folder is not working as says can not read item


Paul_Grimshaw
Level 6
Employee Accredited Certified
So if you are pre Service Pack 5 then this is more than likely your issue and in SP5 we now change the way that we archive the MSG files. What I would suggest is to follow the technote that John provided and also note that the fix is not retrospective.