E-vault client - strange behavior - missing icons

[Amr_Hussein_-_O]

we are facing a strage issue with the vault client for outlook 2007

currently we are running  the following :

- Enterprise vault 9.0.5

- outlook 2007

- evault client 9.0.5 and 8.0.5

using Ev client v9 :

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an outlook profile created with 2 mailboxes (personal  and shared mailbox)  >>> only search vault button is available

using Ev client v8 :

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an outlook profile created with 2 mailboxes (personal  and shared mailbox)  >>> all buttons are available without any issue

Note : regardelss the version if a sperate profile is created for each mailbox , all buttons will be vailable without any issues

we have already checked http://www.symantec.com/business/support/index?page=content&id=TECH57070

and we are running out of ideas...  would you please help us fixing this?

[AndrewB]

have you set client logging to maximum and reviewed logs from each scenario for comparison?

[Amr_Hussein_-_O]

now i have been able to get the logs , we have already checked both files, but didn't find something interesting.. so what do u think? thanks in advance.

[HardlyWorkin]

We have faced very similar issue.

Do you have any ideas ?

[Amr_Hussein_-_O]

after doing more investigation from our side : from the logs we noticed the primary account used in ol2007 isn't enabled which explains the reason that add-in v9 will not be able to show the buttons even if the 2nd mailbox is enabled what i can't understand (strange behavior) when we rollback to add-in v8 on outlook 2007, all buttons are visible even if the primary mailbox isn't enabled. any idea?