EMC Centera Collector thread encountered error... EV 9.0.1

[mbietz711]

Hi,

I have following Errors in the Eventlogs, after starting or restarting the Storage-Service.

Event ID 6952

A EMC Centera Collector thread encountered an error and has stopped.

Reason: <0x80040501>

PartitionEntryID: 1457F6EFD61D9A2459DA8961130151E2E1q10000ger-ex-evault.tbwa-ger.de

Method: CCollectorEMCCentera::CollectStore

Following dtrace.log i am getting.

10:42:51.223  [4104] (StorageFileWatch) <2576> EV:M CCenteraGenericStream::WriteToCentera -- Returned FPTag_BlobWrite. Stream compressed size: 60102 bytes
43651 10:42:51.223  [4104] (StorageFileWatch) <2576> EV:M CCenteraGenericStream::WriteToCentera (Exit) |
43652 10:42:51.223  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::TagClose (Entry) |
43653 10:42:51.223  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::TagClose (Exit) |Success  [0] |
43654 10:42:51.223  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::OnAttachment (Exit) |Success  [0] |
43655 10:42:51.223  [4104] (StorageFileWatch) <2576> EV:L CMessageSplitter::OnAttachment() - the attachment was shared so do what is necessary
43656 10:42:51.223  [4104] (StorageFileWatch) <2576> EV:M CMessageSplitter::OnAttachment (Exit). hr=Success  [0]
43657 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CMessageSplitter::OnMessageComplete (Entry)
43658 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CMessageSplitter::OnMessageComplete (Exit). hr=Success  [0]
43659 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CMsgTraverserControl::Traverse (Exit). hr=<0x80040501>
43660 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CMessageSplitter::Split (Exit). hr=<0x80040501>
43661 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:H CSaveset2::Split _com_error exception. hr=<0x80040501>
43662 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CSaveset2::Split (Exit). hr=<0x80040501>
43663 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::ClipStoreShareAttachments (Exit) |<0x80040501> |
43664 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::TagClose (Entry) |
43665 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::TagClose (Exit) |<0x80040501> |
43666 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::CollectionClipStoreOneSaveset() - Returning 0x80040501
43667 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:L CSavesetPersist::ResetStorage LB: 0x399d918 Stg(LB): 0xbfb5c38 Stg(doc): 0 File: (null)
43668 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::CollectionClipStoreOneSaveset (Exit) |<0x80040501> |
43669 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::StreamClose (Entry) |
43670 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::StreamClose (Exit) |<0x80040501> |
43671 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::TagClose (Entry) |
43672 10:42:51.238  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::TagClose (Exit) |<0x80040501> |
43673 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::CollectionClipStoreSavesets() - Returning 0x80040501
43674 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::CollectionClipStoreSavesets (Exit) |<0x80040501> |
43675 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::TagClose (Entry) |
43676 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::TagClose (Exit) |<0x80040501> |
43677 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::TagClose (Entry) |
43678 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::TagClose (Exit) |<0x80040501> |
43679 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::ClipClose (Entry) |
43680 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::ClipClose (Exit) |<0x80040501> |
43681 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::CollectionClipStore() - Returning 0x80040501
43682 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::CollectionClipStore (Exit) |<0x80040501> |
43683 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:M CCollectorEMCCentera::CollectStore() - CollectionClipStore returned status = 0x80040501 , StoreIdentifier = (null)
43684 10:42:51.254  [4104] (StorageFileWatch) <2576> EV~E Event ID: 6952 A EMC Centera Collector thread encountered an error and has stopped. |Reason: <0x80040501> |PartitionEntryID: 1457F6EFD61D9A2459DA8961130151E2E1q10000ger-ex-evault.tbwa-ger.de |Method: CCollectorEMCCentera::CollectStore |
43685 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::ClearPool (Entry) |
43686 10:42:51.254  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::PoolClose (Entry) |
43687 10:42:51.270  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::RetentionClassClose (Entry) |
43688 10:42:51.270  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::RetentionClassClose (Exit) |Success  [0] |
43689 10:42:51.270  [4104] (StorageFileWatch) <2576> EV:L CVaultStoreEMCCentera::RetentionClassContextClose (Entry) |
43690 10:42:51.270  [4104] (StorageFileWatch) <2576> EV:M CVaultStoreEMCCentera::RetentionClassContextClose (Exit) |Success  [0] |

Does anyone know what to do?

The Location for temporary Files will not get smaller, so these files will be not processed for any reasons.

thank you for your input

Regards

Michael 

[JesusWept3]

Based on the error, that's a context stack is full, which makes a ton of sense to me (not really) What version of windows are you running? What version of centra star is the centera running? What version of the centera SDK is installed on the EV server? How many vault stores do you have assigned to that one server? Have you tweaked how many collector threads run via the registry? How long after EV storage service is started does this occur? Is it just one error or do all the threads shut down with this error? Did it start immediately after you upgraded or has it only just started happening? When it started happening did you install any updates to windows, office or the centera?

[mbietz711]

Windows Version is Windows 2003 Std. 32Bit SP2

Active CentraStar software version: 4.1.0-3343-0-0

Well, where can i let me show the SDK Version of the centera? Well Enterprise Vault is Version 9.0.1.1073

4 VaultStores are assigned.

I haven't tweaked any registry key, should i?

This error occur after 5 minutes, when i start the storage service.

There is just one error.

It only just started happening till three days, The system was not upgraded in the last two months.

I did not install any updates on the machine.

thank for your help
 

[JesusWept3]

how many items do you currently have in your temporary collections area?
Most likely through the log file, you may be able to find the DVS file that is causing the issue and at the very least open a support case and pass the DVS file along to the engineers

Is this for journaling or mailbox archiving or both?

[mbietz711]

Well, there are exactly 100 Files in the temporary collections area.

In which logfile can i look for the DVS file which is causing the error?

This is FSA no journal or mailbox archiving.

[mbietz711 · Accepted solution]

Wanted to tell all that this issue is finally solved.

Technical Support told me to do the following.

This looks like a problem processing certain items due to issues splitting them up for sharing, so a workaround could be to:

 Disable Device-level Sharing at the partition (properties of your partition -> General tab)

• Restart your Storage service
• Let the partition process and when the files are clear...
• Re-enable device-level sharing
• Restart your Storage service

[JesusWept3]

thats a really horrible workaround, but a workaround none the less, good job

[Michael_Bilsbor]

Hi,

Agreed with JesusWept.

Can you please give me the case number reference that support gave you please

Mike