03-16-2012 12:42 PM
This is the error i have in my EV Console.
Days since items archived from Exchange mailboxes | How to fix | |
41292 | It is more than 7 days since Enterprise Vault found items to archive from any mailboxes on Exchange Server |
I have tried the fix but it did not work. I manually ran the Sync but it still did not work.How would I know my schedule Archiving task is working besides trusting what I see in the scheduling tab?
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03-20-2012 09:39 AM
So that explains why nothing is archived. The first one is over the 10% free in your policy as it has 24% free and the other mailbox has not quota at all set on the mailbox. You can disregard the message you are seeing as EV is operating correctly.
I would recommend you set a quota on the other mailbox, otherwise nothing will be archived from it.
03-16-2012 01:27 PM
i would suggest running the task in report mode and see if there are items genuinely to archive, once the report is generated, copy and paste it in to excel and see how many are there.
It could be that the users genuinely have nothing to archive, it could be that the policy is too restrictive etc
So what i would do is:
1. Ensure that the task is not running in report mode, if it is, then nothing will ever archive
2. Ensure that the storage service is not in Read Only mode, again if it is, nothing will archive
3. Do a "Run Now" on that exchange task in Report Mode against all users, then take the report and move it in to excel and ensure that there are items eligible to archive
4. If there are items to archive, then I would look in the event viewer around the time the schedule starts to see if there are any Event ID 3310 errors, which would put the task to sleep for 10 minutes when it can't connect to the exchange server (maybe an issue with the system mailbox, or permissions etc)
5. I would then start checking the policy, looking for things like how old does an item have to be before its archived, whether its using Quota policies etc, then i would connect to a sample mailbox and just cross check and see if there are any items that should have been archived
You may also want to run a SQL query against the vault stores to see if there are items that have genuinely been archived but it is another issue with the way EV is reporting it.
It could simply be there are no mailboxes on that exchange server any more etc
03-19-2012 08:47 AM
Here is the result from the report. Right now, I only have 2 users, but it seems there are items to archived based on the "No of archivable items"
System Name | Mailbox name | Associated account | Mailbox state | Date | Start time | End time | No of archivable items | Total size of archivable items | No of archivable folders | No of items ready to archive | Size of items ready to archive | No of large items | Total size of large items | No of messages that would be archived | Size of messages that would be archived | Quota limit | Quota used | % of Quota free | Space held by existing pending items | Average size of shortcut (kB) | No of Expired Shortcuts | No of Orphaned Shortcuts | No of Old Shortcuts | No of Folders containing moved items | No of moved items identified | Archiving policy applied |
Exchange | User1 | User1 | Enabled | 3/19/2012 | 11:36:41 AM | 11:36:45 AM | 4595 | 288868 | 31 | 4594 | 288841 | 0 | 0 | 0 | 0 | 435200 | 330206 | 24.13 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Exchange Mailbox Infinite Policy |
Exchange | User2 | User2 | Enabled | 3/19/2012 | 11:36:41 AM | 11:36:57 AM | 5221 | 128775 | 33 | 5203 | 128035 | 0 | 0 | 0 | 0 | Undefined | 386209 | Undefined | 0 | 2.437 | 0 | 0 | 0 | 13 | 13199 | Exchange Mailbox Infinite Policy |
I do not see any errors in the Event Viewer.
03-19-2012 08:54 AM
You need to look at the column Number of items ready to archived. Number of archivable items just means they are eligible at some point in time. This TN explains the various columns in detail
Article: HOWTO37063 | | | Created: 2010-12-24 | | | Updated: 2011-12-19 | | | Article URL http://www.symantec.com/docs/HOWTO37063 |
03-19-2012 09:09 AM
No of items ready to archive | No of messages that would be archived |
4594 | 0 |
5203 | 0 |
Based on the report, I should be archiving items.
03-19-2012 09:16 AM
Actually, no because the column No of messages that would be archived is 0.
The number of messages that would be archived on a single, real run of the Exchange Mailbox task.
What exactly is your mailbox policy for these mailboxes? Does the Provisioning Group have the box checked to Archive these mailboxes?
03-19-2012 09:56 AM
The policy is set based on Quota and the provisioning group is checked to Archive. While the no. of messages is zero, the no of items to be archived has stuff to archive.
03-19-2012 10:11 AM
But what is your Never archive items younger than set to? Also, what do these columns have?
Quota limit |
The mailbox storage limit. |
Quota used |
The used percentage of the mailbox storage limit. |
% of Quota free |
The unused percentage of the mailbox storage limit. |
03-20-2012 09:24 AM
Quota limit | Quota used | % of Quota free |
435200 | 330206 | 24.13 |
Undefined | 386209 | Undefined |
03-20-2012 09:27 AM
So it would seem one of your users doesn't have a quota and the other has 24% free. This is going to come back to the policy. Can you post a screen shot of your archive rules?
03-20-2012 09:34 AM
Both users are in the same provisioing group.
03-20-2012 09:39 AM
So that explains why nothing is archived. The first one is over the 10% free in your policy as it has 24% free and the other mailbox has not quota at all set on the mailbox. You can disregard the message you are seeing as EV is operating correctly.
I would recommend you set a quota on the other mailbox, otherwise nothing will be archived from it.