EV 10.0.1 Export archive suddenly stopped working with error

[ia01]

Hi,

We have a EV 10.0.1 server where we could export archives to original mailbox still this morning. Suddenly it stopped woorking and throwing the following error

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Enterprise Vault

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Unable to get list of mailbox archives for server SRV1

Check the default Vault ID in the ExchangeMailboxEntry table.

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OK   

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ANy idea? Everything else works fine. Just the export archive. No errors in event log or anything. We can export to PST fine. Only when we try to export to original mailbox or another mailbox we getting that error. It was working fine this morning.

Mnay thanks

[EV_Ajay · Accepted solution]

Cause :
DefaultVaultId value is empty or NULL and ADMbxDN value is NULL on the ExchangeMailboxEntry table of the EnterpriseVaultDirectory database

By removing these mailboxes, the archive should work and complete normally.

Solution :

1) Backup the ExchangeMailboxEntry table

2)Run the following query on the SQL to verify the affected users

USE EnterpriseVaultDirectory
SELECT * FROM ExchangeMailboxEntry
WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL

3) Delete the affected users with the following query

USE EnterpriseVaultDirectory
DELETE FROM ExchangeMailboxEntry
WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL

4) Run the provisioning task

5) Try to reproduce the behavior by exporting the applicable archive again.

[ia01]

Thanks Ajay,

I did use the following atr the end

USE EnterpriseVaultDirectory

select * FROM ExchangeMailboxEntry

where legacymbxdn like '(MARKED%'

USE EnterpriseVaultDirectory

delete FROM ExchangeMailboxEntry

where legacymbxdn like '(MARKED%'

as there were two entries for some users for some reason.

[EV_Ajay]

Hi,

It means one has has 2 entries and you delete both the entries from ExchangeMailboxEntry Table.

After that make sure you Run the Provisioning Task in Normal mode and then test your export and let me know if you face any issue.

[ia01]

Yes export worked fine. Many Thanks for your help.

[EV_Ajay]

Hi,

Thanks for your reply. That's great new that your issue is resolve.

Do you need more assistance regarding this topic? If not then please mark the post that best solves your problem as the answer to this thread.

[EV_Ajay]

Thanks for marking as solution.