EV 10.0.1 FSA Agent push install stuck - retry push install success

[ia01]

While we were trying to push install FSA Agent on a Windows 2003 R2 file server the installation was stuck, log shows following

Starting the log

30/10/2012 - 18:59:29 Initialising....

30/10/2012 - 18:59:29 Machine paramters: MachineName file01.domain.local, UserName domain\vsa, INIFileName EVPush.INI, InstallationLogFileName EVFSAInst.log, PushLogFilePath C:\ProgramData\Symantec\Enterprise Vault\PushLogs

30/10/2012 - 18:59:29 Reading INI file EVPush.INI

30/10/2012 - 18:59:29 Connecting...

30/10/2012 - 18:59:29 Creating thread to connect

30/10/2012 - 18:59:29 Inside ThreadToConnect. Initialising COM library

30/10/2012 - 18:59:29 Refer to the <Windows>\System32 or SysWOW64\bepushes.log for more information

30/10/2012 - 18:59:29 Inside ThreadToConnect. Creating object of class associated with CLSID_CEVPushWrapper

30/10/2012 - 18:59:29 Inside ThreadToConnect. Checking remote credentials. Server file01.domain.local, UserName domain\vsa, SourceDir d:\Program Files (x86)\Enterprise Vault\EVPush\VxPush

30/10/2012 - 18:59:37 Inside ThreadToConnect. Connected to remote machine. Got share \\file01.domain.local\BEW-b13e822fa8244e7eae95fb045ff280dc

30/10/2012 - 18:59:37 Connecting remote registry

30/10/2012 - 18:59:37 Getting Processor Identifier on remote machine

30/10/2012 - 18:59:37 Processor Identifier of remote machine: x86 Family 6 Model 26 Stepping 5, GenuineIntel

30/10/2012 - 18:59:37 Creating components

30/10/2012 - 18:59:37 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\KVS\Enterprise Vault\Install, Value: PlaceHolder, Error code: 0x2

30/10/2012 - 18:59:37 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: LogOptions, Error code: 0x2

30/10/2012 - 18:59:37 LogOptions value not found in SOFTWARE\SYMANTEC\VXPUSH, defaulting log options to /l*v

30/10/2012 - 18:59:37 Command line initialised: /i "C:\BEW-b13e822fa8244e7eae95fb045ff280dc\temp\ScSetup\Enterprise Vault File System Archiving.msi" /l*v EVFSAInst.log REBOOT=ReallySuppress 

30/10/2012 - 18:59:37 Paramaters passed to CMachine c'tor: MachineName file01.domain.local, UserName domain\vsa, Password **********, INIFile EVPush.INI, InstallationLogFileName EVFSAInst.log, PushLogFilePath C:\ProgramData\Symantec\Enterprise Vault\PushLogs

30/10/2012 - 18:59:37 Loading FSAClusterConfiguration DLL d:\Program Files (x86)\Enterprise Vault\Utilities\FSA Cluster\FSACluster.dll

30/10/2012 - 18:59:37 Address of functions: SC_LoadApiLibrary 6CD0AB70, SC_VirtualServerNodesCollection 6CD0AF00,  SC_VirtualServerNodesByIndex 6CD0B2C0 SC_ReleaseVirtualServerNodesCollection 6CD0B2E0

30/10/2012 - 18:59:37 Parameters passed to SC_VirtualServerNodesCollection: MachineName file01.domain.local, UserName vsa, Password **********, Domain DOMAIN

30/10/2012 - 18:59:38 SC_LoadApiLibrary Failed

30/10/2012 - 18:59:39 SC_VirtualServerNodesCollection returns numbers of nodes: 0

30/10/2012 - 18:59:39 Total nodes detected 0

30/10/2012 - 18:59:39 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: status, Error code: 0x2

30/10/2012 - 18:59:39 Creating LST file

30/10/2012 - 18:59:39 Creating LST File. LST File path H:\Temp\7\

30/10/2012 - 18:59:39 Setting MSI properties into CMD line

30/10/2012 - 18:59:39 Creating Push Thread

30/10/2012 - 18:59:39 Creating Thread to read status

30/10/2012 - 18:59:39 Getting status of push thread copying files

30/10/2012 - 18:59:39 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: status, Error code: 0x2

30/10/2012 - 18:59:40 ThreadToReadStatus: Waiting... 

30/10/2012 - 18:59:40 ThreadToReadStatus: Waiting... 

30/10/2012 - 18:59:41 ThreadToReadStatus: Waiting... 

LOTS OF THESE ...............

30/10/2012 - 19: 0: 4 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: status, Error code: 0x6

30/10/2012 - 19: 0: 4 Starting Thread to push

30/10/2012 - 19: 0: 4 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\Microsoft\Windows NT\CurrentVersion, Value: CurrentVersion, Error code: 0x6

30/10/2012 - 19: 0: 4 Notification: RegCreateKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: DATA4, Data: /i "C:\BEW-b13e822fa8244e7eae95fb045ff280dc\temp\ScSetup\Enterprise Vault File System Archiving.msi" /l*v EVFSAInst.log REBOOT=ReallySuppress  FEATURE_PLACEHOLDER="1" ALLUSERS="2", Error code: 0x6

30/10/2012 - 19: 0: 4 Notification: RegCreateKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: DATA3, Data: DOMAIN, Error code: 0x6

30/10/2012 - 19: 0: 4 Notification: RegCreateKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: DATA1, Data: vsa, Error code: 0x6

30/10/2012 - 19: 0: 4 Error writing commandline and/or credentials to remote registry. Error code 0

30/10/2012 - 19: 0: 4 ThreadToPush: Error code 0x0

30/10/2012 - 19: 0: 4 ThreadToPush exit code, 1 

30/10/2012 - 19: 0: 4 Installation files pushed successfully. Starting installation.

30/10/2012 - 19: 0: 6 Starting thread to read status from key SOFTWARE\SYMANTEC\VXPUSH on remote server

30/10/2012 - 19: 0: 6 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: status, Error code: 0x6

30/10/2012 - 19: 0: 6 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: status, Error code: 0x6

30/10/2012 - 19: 0: 7 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: status, Error code: 0x6

30/10/2012 - 19: 0: 8 Notification: RegOpenKeyEx returned error. Key: SOFTWARE\SYMANTEC\VXPUSH, Value: status, Error code: 0x6

LOTSS OF THESE ...............

Finally we just clicked the 'X' button to close the install wizard and retried installation from another EV FSA Server and installation went fine.

[RahulG]

there would be communication issue between the Ev server from where the instalation failed and the file server .refer the following document 

http://www.symantec.com/business/support/index?page=content&id=TECH71690