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EV 10.0.4 FSA, Archiving but not creating placeholders

ojay4real
Level 3
Partner Accredited

Hi,

I am testing E-vault 10.0.4 File Server Archiving,

i am able to archive but placeholders are not created on all the files.

Note: archived with policy set to archive all, Remove safety copies: Immediately after archive, back up is enabled, Share with full control

1_0.png2_0.png3.jpg

As you can see, its only "streams" that gets archived, Sometimes "Eula" gets archived at other times it doesnt.

I dont seem to know what the issue is, kindly assist urgently.

Thanks.

 

6 REPLIES 6

GabeV
Level 6
Employee Accredited

Hello ojay4real,

Have you reviewed the FSA Archiving Report? It's located under the Enterprise Vault installation directory\Reports\FSA\[FSA Archiving Task]. If there are any issues creating the placeholders, that report provides more details.

carlos_costa1
Level 3
Partner Accredited

Hi,

According the images, verify the question about Event ID 41070.

Consult the technote below:

http://www.symantec.com/business/support/index?page=content&id=TECH174140

ojay4real
Level 3
Partner Accredited

Thanks GabeV and Carlos,

I navigated to the report section and saw thisIssue.png I tried out solutions like disabling Digest then Basic authentication, using a (backup NT Backup) then a trigger file  but still got the same issue.

Any more ideas would be appreciated.

Thanks

GabeV
Level 6
Employee Accredited

What's your shortcut creation settings under the FSA archiving policy? Open your FSA volume/folder policy > archiving rules > select the rule under the list > click on Edit and then the Shortcut Creation tab. Make sure you have 'Create shortcut immediately'.

ojay4real
Level 3
Partner Accredited

It was already set that wayissue2.png

GabeV
Level 6
Employee Accredited

You can setup a dtrace to verify what could be affecting the process. Dtrace EVFsaArchivingTask on the EV server and EVPlaceholderService in the file server side:

How to run Dtrace to help diagnose issues with Enterprise Vault
http://www.symantec.com/docs/TECH38122

Then, run the FSA Archiving Task again and take a look at the log files.