EV 10: w3wp.exe crash for EVindexpool

[RenaudT_]

Hi all,

On all our EV10 servers (Windows 2008 R2 x64) we have the following error poping multiple times per day:

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2

Faulting module name: libgthread-2.0-0-vs8.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d5cbbc8

Exception code: 0xc0000005

Fault offset: 0x00000000020c2910

Faulting process id: 0x37f0

Faulting application start time: 0x01cc995bc6db3145

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: libgthread-2.0-0-vs8.dll

Report Id: 19e05355-0642-11e1-aff2-0050568200ae

 It seems to be relative to IIS7 and EVIndexPool.

Could someone tell me if this cumulative hotfix apply for this error: http://www.symantec.com/docs/TECH172165 ??

If you have another idea let me know.

Many thanks.

Renaud

[JesusWept3 · Accepted solution]

Would suggest applying it anyway, it doesn't look like it immediately addresses your issue, but it does resolve an issue regarding w3wp and memory management, which could cause this issue

[RenaudT_]

Jesus, I'll do that right now. Thanks for the answer. I'll post an update next week.