we´ve updated our test environment to 11.0.1.
Now we have a big problem.
When you open the search page in outlook or browser we´ve got the message: "Session Expired"
Symantec has published a techarticle http://www.symantec.com/business/support/index?page=content&id=TECH227564, but the article no longer exists.
There is a workaround described on this article, but we cannot use this workaround because of our security configuration for IE Cookies.
Is there a fix planned for the future?
Where is the techarticle TECH227564?
Solved! Go to Solution.
The article says
Privacy Settings for the specific Internet Explorer Security Zone that applies to Enterprise Vault Search page have been set via registry key with a value different than the default value.
As a result the session cookie provided to the client browser is not being retained and used for subsequent communications with the EV server.
Modify the following registry key to ensure that the default value (3) is set:
Key (DWORD): HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\<ZoneNumber>\1A10
Where <ZoneNumber> is a value from 1 to 4, depending on which Internet Explorer Security Zone that applies to Enterprise Vault Search page:
1: Local Intranet
2: Trusted Sites
4: Restricted Sites
it was probably pulled because it was really really really really bad
Thanks for your reply.
I´ve read the workaround, but we can´t set the default vaule(3) for this key, because of our security policy for cookies and trusted sites.
Is this failure still in hotfix 1 for EV 11.0.1?
You should probably call support to find out if theres a better way that it can handle this.
After all, if you were to use it outside in, like a published website, that site would be considered Internet as well, so are they saying the solution is only good for Intranet enabled sites?
That being said its quite uncommon for organizations not allowed intranet based sites to be classifed as intranet
I have this problem but only on users using IE11 version 220.127.116.110.17498 (update version 11.0.15 KB3008923). I couldn't get the reg keys to work either. Using Chrome as an alternative browser is our work around.
I rebuilt my laptop last week and thought I would try it to get a screenshot to log a call with - and it works.
So I guess my advice to anyone else having this issue would be to do all of the Windows updates on your PC and see if that helps you.
As JesusWept says, please raise a case as the root cause might vary in each instance. I have seen a variation of this where the Zone 4 (Restricted Sites) 1A10 registry value was not set to the default value of 3 (Block All Cookies), and strangely if it wasn't set to 3 then the EV Search issue would occur. This was because of a GPO being applied that set this value to 1. Doing a reset of the IE settings via the Control Panel Internet Settings icon would get it working again until the GPO was reapplied. However, there may be other issues that result in the same symptom so please raise a case.
One other option to try before raising a case (but only if all users use IE10 or higher) is to set the UseRestrictedSecurity web.config value to 0 for the Search virtual directory on the EV server. This VD is under the EnterpriseVault VD in the default website. Change it via the Application Settings option in the right hand pane of IIS Manager. See HOWTO109415 for more information on this setting. An IIS Reset is not required after the change - it will take effect immediately.