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EV 11.01 drops all shares on the server for the duration of the restore

Hi all,

I have a continuing problem with EV 11.01 dropping all shares on the file server while restoring archived files! (Win2008R2)

I have built a new test file server Win2012R2 installed the latest patches etc.. created new shares on it, moved 20GB of data for test archive.

Now, when I restore this new server also drops all shares for the duration of the restore!!!

The files are about 1.7GB each. I can do one or many and the problem is still there.

Is anybody else experiencing this?

Thanks in advance

6 Replies
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Re: EV 11.01 drops all shares on the server for the duration of the restore

Did you push the ev clients to the file servers?
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Re: EV 11.01 drops all shares on the server for the duration of the restore

Hi JimmyNeutron,

 

do you mean the FSA Agent? if so yes!

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Re: EV 11.01 drops all shares on the server for the duration of the restore

Is there anything in the windows logs showing what's going on?

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Re: EV 11.01 drops all shares on the server for the duration of the restore

Hi AndrewB,

Nada, the logs are clean on the target server and the EV Server. Tried the Application, System, and Enterprise Vault. Also checked the desktop logs and still nada!

Cheers

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make sure that your FSA tasks

make sure that your FSA tasks in EV arent archiving at the same time you're trying to restore. also, you might need to explore different things like your network settings (jumbo frames, duplex, gbit on one side vs 100mbit on the other side, etc) and whatnot because there's probably something else wrong and EV is just bringing it to light when you try to restore a file.

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Re: EV 11.01 drops all shares on the server for the duration of the restore

Do you happen to have NIC teaming enabled.

 

Also please refer to this technote to ensure your environment is tuned accordingly

https://www.veritas.com/support/en_US/article.000094937

 

Here are the best practices for FSA 

https://www.veritas.com/support/en_US/article.TECH175137