EV 11 New search initial load times too high

[OldEmployee]

We will be moving EV 12 soon so I was testing the new search in EV 11.

We are on 11.0.1 CH5 and have Outlook 2016 users. I enabled the search for a few users including me and everytime I click on search archive, it takes 5 to 10 minutes for the page to load.

With the old search the page opens in about 20 seconds and search works instantly.

The delay is always on the initial load. Once the page is loaded, it will work fine with the searches. I have tested with different servers names but same results.

Is the new search supposed to be this slow during the initial load?

[GertjanA · Accepted solution]

Hello, this is indeed frustrating, but if I recall correct, out of control of EV.

There have been forum entries about this when the new search arrived in EV11. Some KB articles below for your reference.

KB 1

KB 2

I am sure that, once users experience how much more they can get from the new search, they'll accept slow loading times.