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EV 7.5

Abdul_Alwahidi
Level 4

I have subfolder under the Inbox the folder contains 2025 archived emails , when I'm trying to export this folder to PST file through the EV administration consol the folder exported only with 1049 emails ... why this happened ???!!! 

1 ACCEPTED SOLUTION

Accepted Solutions

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Are you sure that all archived mails in that folder are in the archive you export?

It might be that that folder has shortcuts to items in other archives (by being copied and pasted from another mailbox (a functional/shared one perhaps?)

It might be that the items from the archive are expired, without the shortcuts being removed.

It might be 'moved shortcuts' ie, copied from another folder to this folder. (the item in the archive will remain in the initial folder. It is as of EV8 that this is updated)

It might be you did not select to export all items?

Do you have any errors in the logfile from the export? In eventviewer? As you have the pst, can you compare with the actual folder in the inbox, and see what archived item in the mailbox is not exported from the archive? Can you find that item using Archive Explorer or Search Archive funtion. If yes, look in AE at the properties from the archived item, and check in which folder it says it is.

Regards. Gertjan

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2 REPLIES 2

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Are you sure that all archived mails in that folder are in the archive you export?

It might be that that folder has shortcuts to items in other archives (by being copied and pasted from another mailbox (a functional/shared one perhaps?)

It might be that the items from the archive are expired, without the shortcuts being removed.

It might be 'moved shortcuts' ie, copied from another folder to this folder. (the item in the archive will remain in the initial folder. It is as of EV8 that this is updated)

It might be you did not select to export all items?

Do you have any errors in the logfile from the export? In eventviewer? As you have the pst, can you compare with the actual folder in the inbox, and see what archived item in the mailbox is not exported from the archive? Can you find that item using Archive Explorer or Search Archive funtion. If yes, look in AE at the properties from the archived item, and check in which folder it says it is.

Regards. Gertjan

RahulG
Level 6
Employee

Is the folder attempting to export is the PST Migration folder we create when we do an import. If it is just a place holder, and when we archive the mailbox, we cant export just that folder.Because that PST Migration folder is simply a place holder in outlook, and not a real folder, it does not get recorded in the database, and so it can not be exported