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EV 8.0.2 Command Not Available when workin offline - Cached Exchange Mode

I apologize if this question has already been answered, but I found no answer when searching the forums.

We are running EV 8.0.2, Outlook 2003, Windows XP.

If Outlook is in cached exchange mode, archive explorer is not available.  When clicking the archive explorer button an error is returned "Command not available when working offline".
If cached exchange mode is turned off everything works fine.

This is a problem especially for our laptop users that travel.

Is there a fix for this?  I see questions regarding this going back to EV7.5 (EV2007) but I see no answers.

1 Solution

Accepted Solutions
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Accepted Solution!

You definitely want to have

You definitely want to have VC enabled for laptop users.  I would even recommend Virtual Vault.  Your users will most likely not use AE if they have VV.

for the connection mode setting, you should probably set that to Respect connection for users without Vault Cache

Regards,
Tony
https://www.linkedin.com/in/awsterling/

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3 Replies
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have you enabled vault

have you enabled vault cache?

What do you have set for AE in the policy?


Version 8.0
1. Within the Desktop Policy, check the Advanced settings tab, select Vault Cache from the drop down.
2. What is the value for Archive Explorer connection mode
https://www.linkedin.com/in/awsterling/
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I have vault cache disabled,

I have vault cache disabled, but I am planning to enable this for laptop users.

Current Archive Explorer connection mode is Always Offline
Highlighted
Accepted Solution!

You definitely want to have

You definitely want to have VC enabled for laptop users.  I would even recommend Virtual Vault.  Your users will most likely not use AE if they have VV.

for the connection mode setting, you should probably set that to Respect connection for users without Vault Cache

Regards,
Tony
https://www.linkedin.com/in/awsterling/

View solution in original post