EV 8.0.4 FSA Placeolder recall problem

[ia01]

Hi,

We are getting error while trying to recall a placeholder

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error: 0x800710FE: This file is currently not available for use on this computer.

Dtrace shows

335 09:26:59.868 [7128] (EvPlaceholderService) <11960> EV:L EV-Content-Length not present in header

336 09:26:59.868 [7128] (EvPlaceholderService) <11960> EV:H Exception occured in CDownloadFile::ThreadMain(), error 0x80004005

337 09:26:59.868 [7128] (EvPlaceholderService) <11960> EV:H CDownloadFile::ThreadMain: exit with failure, error: 0x80004005

338 09:26:59.868 [7128] (EvPlaceholderService) <11960> EV:L CDownloadFile::ThreadMain (Exit) |Unspecified error  [0x80004005] |

339 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV:L Download status for file:  is 80004005

340 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV:L RequestArchivedFile::DownLoadFile (Exit) |Exception occurred.  [0x80020009] |

341 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV~E Event ID: 20491 Error downloading file: Error Unspecified error  [0x80004005] |

342 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV:L RequestArchivedFile::RespondToFSADriver (Entry) |

343 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV:L Attempting to respond to FSA driver with downloaded file: 

344 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV:L RequestArchivedFile::RespondToFSADriver (Exit) |Success  [0] |

345 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV:L RequestArchivedFile::Process (Exit) |Success  [0] |

346 09:26:59.868 [7128] (EvPlaceholderService) <12788> EV:L CQueue::DeQueue (Entry) |

347 09:26:59.868 [7128] (EvPlaceholderService) <1352> EV:M Filter message event signaled [WAIT_OBJECT_0 + 1]

348 09:26:59.868 [7128] (EvPlaceholderService) <1352> EV:M [EvRequestArchivedFile] Queueing placeholder request for file:

349 09:26:59.868 [7128] (EvPlaceholderService) <1352> EV:L RequestArchivedFile::RequestArchivedFile (Entry) |

350 09:26:59.868 [7128] (EvPlaceholderService) <1352> EV:M WorkItem::GetExeName: Trying to get the .exe name for pid: 4

351 09:26:59.868 [7128] (EvPlaceholderService) <1352> EV:M WorkItem::GetExeNameUsingPHHelper: entry - PID:4

352 09:26:59.884 [7128] (EvPlaceholderService) <1352> EV:M WorkItem::GetExeNameUsingPHHelper: Failed to get .exe name for pid [4] using IPlaceholderSvcHelper, error: 0x80070005

353 09:26:59.884 [7128] (EvPlaceholderService) <1352> EV:M WorkItem::GetExeNameUsingPHHelper: exit - PID:4, exe name:

354 09:26:59.884 [7128] (EvPlaceholderService) <1352> EV:M WorkItem::GetExeNameUsingEnumProcessModules: The .exe name for for pid: 4 is

355 09:26:59.884 [7128] (EvPlaceholderService) <1352> EV:M WorkItem::GetExeName: The .exe name for for pid: 4 is

356 09:26:59.884 [7128] (EvPlaceholderService) <1352> EV:L RequestArchivedFile::RequestArchivedFile (Exit) |Success  [0] |

357 09:26:59.884 [7128] (EvPlaceholderService) <1352> EV:L CQueue::EnQueue (Entry) |

[ia01]

Small Files are ok, only for large files even files like 11MB

[Rob_Wilcox1]

So..  where are you recalling to? Which OS?

What OS is on the file server?

What version of EV?

[ia01]

EV version 8.0.4

File server - Windows 2008 Ent Storage Server SP2 - Clustered File server.

Everything was working fine in past.

[Rob_Wilcox1]

Not enough storage, in this type of situation, usually relates to out of memory type errors.

Does this happen to ALL files all the time above about 10 MB, or does it start to happen an hour or two after services have been restarted?

[ia01]

We also getting following in EV server. All disk space is fine, rebooted EV server.

Unable to fetch item from "vaultserver1.domain.local".

Reason: Not enough storage is available to complete this operation.  [0x8007000e]

Saveset Id: 116633140000000~200805021535360000~0~5A0D15B0DAD74F8882B8EBB1196F805

Archive Name: FSA

Archive Folder Path: ########

Reference: [GOAFS] 

[ia01]

Hmmmm, worked fine after reboot of EV server. Not sure what caused the issue though.

[Rob_Wilcox1 · Accepted solution]

Well, it's likely to be memory fragmentation/exhaustion.  There isn't a lot you can do unless you can reproduce it on 10.0.3+