i have one customer which having issues with move archive. Since we updated the environment to version 9.0.2 and migrated the plattform to Win 2008 R2 we started move archives to cleanup an old Vault Store with 120 archives. The move happens on a local server between to local vault stores.
So far we were able to move around 60 Mailboxes with only minor problems (shortcuts could not be updated etc.)
29/06/2011 13:49:15 Started Processing
29/06/2011 13:49:16 Move Archive had failed previously. Re-trying the move.
29/06/2011 13:49:16 Step 1 of 5 - Copying.
29/06/2011 13:49:17 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: B3DF48D6A4CA4505B35E6ED89600E860. Exception: Object reference not set to an instance of an object..
29/06/2011 13:49:21 Progress Statistics: Total items: 15164. Items processed: 7765. Errors: 0.
29/06/2011 13:49:21 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: B3DF48D6A4CA4505B35E6ED89600E860. Exception: Object reference not set to an instance of an object..
29/06/2011 13:49:21 Move Archive task has failed with fatal error.
29/06/2011 13:49:21 Stopped Processing
A similar issue was posted by Ameen thread: https://www-secure.symantec.com/connect/forums/ev-9-move-archive-fails
During another move archive, we getting a different error.
29/06/2011 13:54:06 Started Processing
29/06/2011 13:54:06 Step 1 of 5 - Copying.
29/06/2011 13:54:13 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: 4139A22CA31A475982BE8A17B2EF9D80. Exception: Source item saveset ID: 923000000000000~200412241435400000~0~4139A22CA31A475982BE8A17B2EF9D8. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'No such interface supported (0x80004002)'.. Inner storage error code: 0x80004002. Inner storage error description: No such interface supported ..
29/06/2011 13:54:14 Progress Statistics: Total items: 9398. Items processed: 8823. Errors: 0.
29/06/2011 13:54:14 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: 4139A22CA31A475982BE8A17B2EF9D80. Exception: Source item saveset ID: 923000000000000~200412241435400000~0~4139A22CA31A475982BE8A17B2EF9D8. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'No such interface supported (0x80004002)'.. Inner storage error code: 0x80004002. Inner storage error description: No such interface supported ..
29/06/2011 13:54:14 Move Archive task has failed with fatal error.
29/06/2011 13:54:14 Stopped Processing
For the second one, ive seen "no such interface supported when it has invalid Fingerprint DB entries, try using the saveset ID listed in the error to retrieve the item via search.asp?advanced
You may have to run EVSVR to confirm/repair the db's
For the second one, ive seen "no such interface supported when it has invalid Fingerprint DB entries, try using the saveset ID listed in the error to retrieve the item via search.asp?advanced
You may have to run EVSVR to confirm/repair the db's
thanks for your comment. it seems that the item is really not in longer in the vault.
WebApp tells me "The requested item is no longer in the Vault."
During the same time, eventlog showed this event:
Unable to fetch item from "vault-mail-2.domain.com".
Reason: The specified Saveset does not exist. (0xc0041aac)
Saveset Id: 923000000000000~200412241435400000~0~4139A22CA31A475982BE8A17B2EF9D8
Archive Name: USERDISPLAYNAME
Archive Folder Path: Filing (Kvault)VP BO 3 years archiveUnclassified - Send
Reference: [GOAFS]
This is an really old vault store which was created in version 5.0 or earlier. There are no Fingerprint DB for this store. I will try to run EVSVR since we have moved the rest of archives of this store.
Cheers Maurice
PS: I like to mark your post as solution, but if I do this the entire thread will be marked as solved. But hopefully i will not forget to mark your comment as a solution.
