01-05-2011 06:49 AM
Hi Everyone,
Hapyy New Year and all that stuff, got a sight problem with the EV9 Client on our Citrix Serrvers - everytime a user logs into citrix a message goes to teh vent viewer:-
Error 1004 the resource can not be found EV Shortcut.fdm.
Also usera are getting error 3009 - Error Installing Perormace Counter for Outlook
This is only happening in Citrix on normal PC's everything is fine.
Help Please
Pat
Solved! Go to Solution.
01-06-2011 04:02 AM
The Perfomance monitor problem were fixed by deleting the following reg key:-
HKLM\system\CurrentControlSet\Services\Outlook\Performance
01-05-2011 06:52 AM
What version of Outlook?
Do the EV options show in the toolbar?
01-05-2011 06:57 AM
Is this even before they launch Outlook?
How was the Add-in installed? Got VBScript?
Is it the full or HTTP addin?
01-05-2011 07:47 AM
Full http add in Outlook 2003 yes the tools show on the toolbar
01-06-2011 03:05 AM
Hello Guy's
Any idra's on this problem ?
01-06-2011 03:12 AM
Is this even before they launch Outlook?
How was the Add-in installed? Got VBScript?
01-06-2011 03:59 AM
Ok Guys,
We have managed to track down the problem ourselves, it would appear that when we installed the EV client on the Citrix servers a directory was missing on the C:\program files\enterprise vault\evclient
We hav ecopied this over manually from a work station and it has cured the problem
01-06-2011 04:02 AM
The Perfomance monitor problem were fixed by deleting the following reg key:-
HKLM\system\CurrentControlSet\Services\Outlook\Performance