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EV 9 Client Problem on Citrix

PATRICK_Kitchen
Level 6

Hi Everyone,

 

Hapyy New Year and all that stuff, got a sight problem with the EV9 Client on our Citrix Serrvers - everytime a user logs into citrix a message goes to teh vent viewer:-

Error 1004 the resource can not be found EV Shortcut.fdm.

 

Also usera are getting error 3009 - Error Installing Perormace Counter for Outlook

 

This is only happening in Citrix on normal PC's everything is fine.

 

Help Please

 

 

Pat

1 ACCEPTED SOLUTION

Accepted Solutions

PATRICK_Kitchen
Level 6

The Perfomance monitor problem were fixed by deleting the following reg key:-

 

HKLM\system\CurrentControlSet\Services\Outlook\Performance

View solution in original post

7 REPLIES 7

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What version of Outlook?

Do the EV options show in the toolbar?

Rob_Wilcox1
Level 6
Partner

Is this even before they launch Outlook?

How was the Add-in installed?  Got VBScript?

Is it the full or HTTP addin?

Working for cloudficient.com

PATRICK_Kitchen
Level 6

Full http add in Outlook 2003 yes the tools show on the toolbar

PATRICK_Kitchen
Level 6

Hello Guy's

Any idra's on this problem ?

Rob_Wilcox1
Level 6
Partner

Is this even before they launch Outlook?

How was the Add-in installed?  Got VBScript?

Working for cloudficient.com

PATRICK_Kitchen
Level 6

Ok Guys,

 

We have managed to track down the problem ourselves, it would appear that when we installed the EV client on the Citrix servers a directory was missing on the C:\program files\enterprise vault\evclient

 

We hav ecopied this over manually from a work station and it has cured the problem

 

PATRICK_Kitchen
Level 6

The Perfomance monitor problem were fixed by deleting the following reg key:-

 

HKLM\system\CurrentControlSet\Services\Outlook\Performance