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EV Archive Shorcuts in Outlook takes time to disappear

astigtoits
Level 4

Hi,

Good day to everyone.

We created Mailbox Policy:

*Do not Delete original item after archiving

*Do not Create shorcut to archived item after archiving

Above was Untick under Archiving Actions

Symantec_Enterprise_Vault_11_0_1_CHF5

Is there a way to fixed this? As we are trying to hide from user the archive mail.

Do we need something to tweek on SQL side?

Hope to hearing from you soom

Thank you in advance.

 

Regards,

Ton Lachica

5 REPLIES 5

VirgilDobos
Moderator
Moderator
Partner    VIP    Accredited Certified

Hi Ton,

I believe what you are seeing is the Pending shortcut item (see attached) while the archiving is taking place. Can you confirm?

Also, can you confirm the Safety copies setting on the Vault stores is set to remove safety copies immediately after archiving?

--Virgil

Hi Virgil_DBS,

Will check on this.

Thank you.

 

Regards,

Ton Lachica

Hi Virgil_DBS,

It seems that we do set the remove safety copies immediately after archiving.

Safty Copies.JPG

Thank you.

 

Regards,

Ton Lachica

VirgilDobos
Moderator
Moderator
Partner    VIP    Accredited Certified

Hi there,

Simulated this in my Lab and while the archiving runs the emails' icon will change to archive pending state and then, once the archiving is complete, it is changed back to a normal email envelope.

If you really want to ensure users do not see the icons change, I would suggest that you run the archiving during the night.

--Virgil

Hi Virgil_DBS, Thank you for your reply, unfortunately we would like this to be done like in real time once user receive it automatically archive so that no email will be lost or deleted. Thank you again. I will still continue some other ways and if you found any, hope you let us know. Regards, Ton Lachica