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EV Buttons missing in OWA

ElGringo
Level 6
Partner Accredited

Hi,

I have a customer which is testing EV for Exchange.

EV buttons are missing from OWA !

I am running :

  • EV12.1
  • Exchange 2010 SP1

 

No error are generated in EV logs (dtrace and log files from EV CAS Extensions)

Thanks for any kind of help !

Best regards !

4 REPLIES 4

Andrew_G_
Level 5
Employee Accredited

Do you mean the Search button, or the Archive/Restore ones?

The latter can be found by right clicking on individual items in the list, assuming everything has been configured correctly.

Note that they are not present when clicking on a conversation, just on individual items, so turn off conversation view, or expand the conversation.

GertjanA
Level 6
Partner    VIP    Accredited Certified

Hello,

Have you followed the steps as outlined in Configuring Exchange Archiving manual, chapter 10?

Regards. Gertjan

VirgilDobos
Level 6
Partner    VIP    Accredited Certified

To add, also ensure the client is access OWA in normal mode (not Light mode). No EV buttons will be displayed in Light mode.

--Virgil

Marcde
Level 6
Partner    VIP    Accredited

In addition to what the others said - Please make sure that you view OWA in compatibility view. Not doing so could as well cause missing search buttons in OWA.

 

Regards

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de