EV Converters

[Nel40]

I am new to EV and are in the process of archiving 200 users mailboxes, need some advice on EV Converters please, I notice the following Warnings and Information messages relating to Converting files into HTML should I be changing some settings to get rid of these messages? 

EventID 6629

1 - Converting PDF File

Unable to convert item content
Reason: Unhandled document conversion exception   [0xc0041985]
Supplementary Info: 

2 - Converting DOC File

Unable to convert item content
 
Reason: Unspecified error  [0x80004005]
Supplementary Info: internal error processing input file data (1616) [CS2D]

3 - Converting PDF and DOC Files

Unable to convert item content
 
Reason: Unspecified error  [0x80004005]
Supplementary Info: file is corrupt (9) [OHD]

4 - Converting mp3 File

Unable to convert item content
 
Reason: Unspecified error  [0x80004005]
Supplementary Info: Rendering of this format is not supported (51) [OHD]

5 - Converting RTF File

Unable to convert item content
 
Reason: Unspecified error  [0x80004005]
Supplementary Info: invalid parameter (15) [CS2D] 

EventID 6630

1

Unable to convert item content to HTML. The content has been converted to text
 
Reason: Document conversion timed out.   [0xc0041960]
Supplementary Info: 

Any advice will be much appreciated.

Nel

[sym_se_support0]

Hello, I found this nice TechNote that may assist you further:


How to improve performance by tuning content conversion in Enterprise Vault (EV) for Microsoft Exchange.
http://support.veritas.com/docs/273160

[MichelZ]

Hi

Have you got many of those entries?
In general, i think that those could be corrupted files.
MP3 is clear that it can't be converted... :)

Cheers
Michel

[deejerydoo]

Hi Nel40,

I am getting these same errors in the event log too. The URL kindly provided by sym_se_support01 doesn't really help much other than telling you how to ignore or hide the problem more effectively. I am very keen for people to be able to view PDFs through the Web archive viewer, so would like to find out how to fix this if at all possible. I have been getting other warning log entries with event id 6629. I spoke to EV support who confirmed this is where the converter is trying to convert a PDF that contains a scanned image of something, rather than a native PDF which would contain searchable text. It looks to me as though the event id 6630 is where the native PDFs, with searchable text, are also failing to be converted into HTML, but the converters are able to convert the file to text. I'm not sure how well this conversion works, because, if you've ever opened a PDF file in a text editor, you will see text, but only the PostScript text, which is unusable; unless you're able to decode PostScript in your head!

Regards,

David.