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EV FSA - missing files and folders

Sox
Level 4

Hello everybody,

 

I have one problem regarding our file cluster environment, or to be precise, with two important folders.

We have implemented EV10 with which we make archiving whole file server.

It working fine, and all shares and files are archived with EV, leaving placeholders on original place.

But, few days ago, my colleauge wanted to exclude two folders from archiving.

He opens EV console, and under Directory -> Targets -> File servers -> Server -> disk he right click on folder that he want to exclude, to go to properties and uncheck two checkbox under Settings:

1. Archive this folder

2. Archive subfolders

From that point, EV was start to delete all entries in its database, and now, we have placeholders on file sistem for that folders, but with missing destination archives.

We have backup of EV server with all dedicated vault stores and all databases, but, I don't know, is there any way that we get to those folders without restoring whole EV server?

Maybe, with FSAUtility tool or with something.

I attached jpg where it can be seen, what checkboxes he unchecked.

 

Any help would be appreciated...

 

Thank you in advance

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Try this: 

https://support.symantec.com/en_US/article.TECH210100.html

or

https://symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/210000/TECH210100/en_US/Enterprise%20Vault%20Whitepaper%20-%20Disaster%20Recovery%20for%20Enterprise%20Vault%20(August%202013).pdf?__gda__=1430545588_595c97f2ce086b3212afdcd059921652

 

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6 REPLIES 6

JesusWept3
Level 6
Partner Accredited Certified
Honestly for an issue as important this I think you should contact support, because we don't want to make the situation any worse
https://www.linkedin.com/in/alex-allen-turl-07370146

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

I would second JW3.  You need a ticket with Symantec support for this.  Just unchecking those boxes shouldn't cause the behaviour you are seeing so it will help having support look at the system directly.

Sox
Level 4

Thank you for quick response...

We contacted Symantec support, and they suggest us to restore Vault store partition along with it's database...

So, we build new EV server in isolated environment, and today we will try to restore those services...

1. First, directory database

2. Second, EVOM database

And after that we will try to restore fingerprint and vault store databases..

I have one more question:

Can we use that new server in isolated environment without domain, and can we restore all components on it if he is not domain member?

I'm little confuesd here beacuse of EV service account that is domain account in production...

Sox
Level 4

Is anybody know where I can find document where is described proper way to restore complete EV server along with vault store partitions?

I read admin guide, but if anybody know some more detailed document? With detailed steps...

Thank you in advance..

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Try this: 

https://support.symantec.com/en_US/article.TECH210100.html

or

https://symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/210000/TECH210100/en_US/Enterprise%20Vault%20Whitepaper%20-%20Disaster%20Recovery%20for%20Enterprise%20Vault%20(August%202013).pdf?__gda__=1430545588_595c97f2ce086b3212afdcd059921652

 

Sox
Level 4

Thank you Tony... Just found that document myself... :) :)

I will try steps from that document.