10-18-2012 05:10 AM
Our environment is as below
EV Server 10.0.1
File Server on Windows 2008 R2
Users are sometimes unable to view the placeholders when they open the shared drives from their PC's. However they are able to see unarchived files. This is intermittent. If the same folder is checked by the admin directly from File Server, all files including placeholders and non archived files are visible.
If anyone has an idea on this or a solution please inform.
Thanks!
VJ
Solved! Go to Solution.
11-13-2012 02:44 AM
Following article best describes the limitation with User using DFS share to access file server
Enterprise Vault (tm) File System Archiving support for Distributed File System (DFS)
http://www.symantec.com/docs/TECH47395
10-18-2012 05:50 AM
Do you mean the placeholders do not show at all in the folder?
What is the OS of users? Win XP, Win 7?
10-18-2012 06:05 AM
The client Operating System is Windows 7. Placeholders do not show at all in the folder when seen from the client machine.
However we have noticed that sometimes the same user is able to see it. We do not know yet what is causing this inconsistent behaviour.
10-18-2012 06:38 AM
Don't suppose they have that folder sync'd do they?
10-18-2012 07:06 AM
The shared folders are synchronised to DR File Server using Double Take software.
10-18-2012 07:23 AM
but definitely not to the users desktop?
10-19-2012 07:37 AM
Have a look at this technote below
Support for File System Archiving from Windows file servers that run Double-Take replication software
http://www.symantec.com/business/support/index?page=content&id=TECH183398
Is your Double-Take version 6.0 or higher?
Have you set the required reg keys?
11-13-2012 02:44 AM
Following article best describes the limitation with User using DFS share to access file server
Enterprise Vault (tm) File System Archiving support for Distributed File System (DFS)
http://www.symantec.com/docs/TECH47395