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EV File Archiving issue

vjose79
Level 4
Partner Accredited Certified

Our environment is as below

EV Server 10.0.1
File Server on Windows 2008 R2

Users are sometimes unable to view the placeholders when they open the shared drives from their PC's. However they are able to see unarchived files. This is intermittent. If the same folder is checked by the admin directly from File Server, all files including placeholders and non archived files are visible.

If anyone has an idea on this or a solution please inform.

Thanks!

VJ

1 ACCEPTED SOLUTION

Accepted Solutions

vjose79
Level 4
Partner Accredited Certified

Following article best describes the limitation with User using DFS share to access file server

Enterprise Vault (tm) File System Archiving support for Distributed File System (DFS)
http://www.symantec.com/docs/TECH47395

View solution in original post

7 REPLIES 7

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Do you mean the placeholders do not show at all in the folder?

What is the OS of users?  Win XP, Win 7?

vjose79
Level 4
Partner Accredited Certified

The client Operating System is Windows 7. Placeholders do not show at all in the folder when seen from the client machine.

However we have noticed that sometimes the same user is able to see it. We do not know yet what is causing this inconsistent behaviour.

 

JesusWept3
Level 6
Partner Accredited Certified

Don't suppose they have that folder sync'd do they?

https://www.linkedin.com/in/alex-allen-turl-07370146

vjose79
Level 4
Partner Accredited Certified

The shared folders are synchronised to DR File Server using Double Take software.

JesusWept3
Level 6
Partner Accredited Certified

but definitely not to the users desktop?

https://www.linkedin.com/in/alex-allen-turl-07370146

ia01
Level 6
Partner Accredited

Have a look at this technote below

Support for File System Archiving from Windows file servers that run Double-Take replication software

http://www.symantec.com/business/support/index?page=content&id=TECH183398 

Is your Double-Take version 6.0 or higher?

Have you set the required reg keys?

vjose79
Level 4
Partner Accredited Certified

Following article best describes the limitation with User using DFS share to access file server

Enterprise Vault (tm) File System Archiving support for Distributed File System (DFS)
http://www.symantec.com/docs/TECH47395