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EV Journal Archiving Task Not Clearing all Messages

InsentraCameron
Level 4
Partner Accredited Certified

Hello,

I have two customers, one with EV 8.0.1 and one with EV 11.0.1.

At both custoers the Journal Archiving task is chugging along but in both cases there are thousands of times that are not being cleared from the journal mailbox.

I have run a trace and want to know what to look for for items that are failing to be archived. What strings can I search for in the log file?

Cheers,

Cameron

4 REPLIES 4

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

this should help https://www-secure.symantec.com/connect/articles/dtrace-basics

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

You could create new Exchange mailbox to put new journal items to.  Target that via EV but leave the existing targeted.  Once it is emptyed out and all that remains is problematic messages it will be easier to trouble shoot.

JimmyNeutron
Level 6
Partner Accredited

You can use the docmessageclass app to reset the emails that are stuck.

 

https://www.veritas.com/support/en_US/article.TECH49295

 

 

InsentraCameron
Level 4
Partner Accredited Certified

Thanks for your input guys. I will try these out soon and let you know:)