EV Journal mailboxes not archiving

[Paul_E]

I've got two Journal Mailboxes with associated tasks and they havent processed any mail since 00:35 on Friday 5th April. MSMQ queues are empty,  backups have run without issue, services have been restarted, but no change.

I cant see any related errors in the event log and I'm out of ideas. Currently got about 80,000 items in each mailbox all of which are IPM.Note

Any suggestions much appreciated

[Arjun_Shelke]

Try to sync affected journal mailbox from journaling task properties and let me know the result.

[Paul_E]

Aha

3357

This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and run the provisioning task. 

To disable these warnings, set the 'HideMissingPolicyInfoErrors' registry value to 1. See the documentation for further details. 

Mailbox: /O=BCC/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=PV-EV-MAILBOX3 

Message store:  

Followed by

3188

An error occurred performing a request to synchronize the mailbox /O=BCC/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=PV-EV-MAILBOX3. 

Error: This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and run the provisioning task.     To disable these warnings, set the 'HideMissingPolicyInfoErrors' registry value to 1. See the documentation for further details.     Mailbox:      Message store:       [0x80040d1d] 

[Arjun_Shelke]

Ran provisioning task and check the report...if everything is green then sync the mailbox again

[Paul_E]

I ran the Provisioning Task and I get several

41107

The Exchange mailbox provisioning task found a new mailbox with an existing entry in the Enterprise Vault database. The mailbox GUID does not match the entry in the database.

then finally

41113

The Exchange mailbox provisioning task found enabled mailboxes that are not part of a provisioning group. These mailboxes cannot be archived. If you do not want these mailboxes to be archived, use the Administration Console to disable them. See the provisioning task report for further details (full reports only).

the report in Program Files (x86)\Enterprise Vault\Reports\Exchange Provisioning

is

Managed Folder Summary:

Managed Folders: 0

Managed Folders added\Updated: 0

Managed Folders deleted: 0

Provisioning Group Summary:

Allow Delete [DISABLED]:

Mailboxes added: 0

Mailboxes updated: 1

Mailboxes relinked: 0

Mailboxes ignored because already processed: 0

Provisioning targets that returned no mailboxes: 0

Users without a mailbox: 0

New mailboxes ignored because of existing entries in the Enterprise Vault database: 0

Journal mailboxes found: 0

Users with mailboxes outside the current domain: 0

Users whose mailboxes were not synchronized: 0

Errors: 0

2270 Fix:

Mailboxes added: 0

Mailboxes updated: 1

Mailboxes relinked: 0

Mailboxes ignored because already processed: 0

Provisioning targets that returned no mailboxes: 0

Users without a mailbox: 0

New mailboxes ignored because of existing entries in the Enterprise Vault database: 0

Journal mailboxes found: 0

Users with mailboxes outside the current domain: 0

Users whose mailboxes were not synchronized: 0

Errors: 0

Report Button [DISABLED]:

Mailboxes added: 0

Mailboxes updated: 1

Mailboxes relinked: 0

Mailboxes ignored because already processed: 0

Provisioning targets that returned no mailboxes: 0

Users without a mailbox: 0

New mailboxes ignored because of existing entries in the Enterprise Vault database: 0

Journal mailboxes found: 0

Users with mailboxes outside the current domain: 0

Users whose mailboxes were not synchronized: 0

Errors: 0

Default Group [DISABLED]:

Mailboxes added: 1

Mailboxes updated: 5478

Mailboxes relinked: 0

Mailboxes ignored because already processed: 3

Provisioning targets that returned no mailboxes: 0

Users without a mailbox: 1

New mailboxes ignored because of existing entries in the Enterprise Vault database: 11

Journal mailboxes found: 2

Users with mailboxes outside the current domain: 0

Users whose mailboxes were not synchronized: 0

Errors: 0

Running the sync of the Journal task results in the same error above.

[GertjanA]

Hi,

If that does not help, open SQL, goto the directory database:

SELECT [MbxDisplayName]
      ,[MbxAlias]
      ,[MbxArchivingState]
      ,[MbxExchangeState]
      ,[ExchangeMbxType]
      ,[LastModified]
  FROM [EnterpriseVaultDirectory].[dbo].[ExchangeMailboxEntry]
Where MbxDisplayName like '%journalmailboxname%'
order by MbxDisplayName

If your LastModified is lower then it should be after the sync, run this:

UPDATE ExchangeMailboxEntry
SET LastModified = '2013-04-09 hh:mm:ss.000'
WHERE (MbxDisplayName = 'JournalMailboxname')

hh:mm:ss.000 = current time (and change date if needed)

When done, sync journalmailbox again, then restart the task.

If that all fails, you might want to create  a new Journal Mailbox, and a new task for that. Let the old task run, and see if it empties the old Journal Mailbox.

[Arjun_Shelke]

It seems rooted in SQL, are you good with SQL? Shall I tell you some commands or queries to run?

[Arjun_Shelke · Accepted solution]

Refer following technote: http://www.symantec.com/docs/TECH71776

[Paul_E]

Thanks all.

Last modified was 2011-09-16 00:24:48.000

Have run

UPDATE ExchangeMailboxEntry
SET LastModified = '2013-04-09 11:19:00.000'
WHERE (MbxDisplayName = 'JournalMailboxname')

Synced both Journal mailboxes ok and have restarted the tasks.

Should I start to see the backlog start to Archive now ?

[Paul_E]

Still nothing moving but no errors recorded. 

Maybe time to try a new Journal Mailbox and task ?

[Arjun_Shelke]

Glad to know...Yes you should

[Arjun_Shelke]

Allow some time for journalig task to trawl all emails in to the journal mailbox...

[Paul_E]

Success ! Just needed a while for it to catch up, all now processing.

Many thanks for all the help.

[Arjun_Shelke]

Great news.....happy to help :)