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EV Mobile Searcg Character Error

haeussler
Level 4

Hello together,

in the mobile search window we can see that special charaters in the vault name like ä,ü,é displays with a numerical code. (See attachment)

In the searchpanel the special characters are dispalyed correctly.

Is this a known behaviour?

Kind regards,

Lucas Häussler

5 REPLIES 5

ChrisLangevin
Level 6
Employee

Lucas,

 

What version of EV are you running? I just tried to reproduce this on EV 12.2 and the characters showed up fine.

Capture.JPG

--Chris

Hello Chris,

thanks for your answer. Thats strange because the customer is running 12.1.3 and I have tested this in my test enviroment with also 12.2

Kind regards

Lucas

haeussler
Level 4

Anybody have a solution for this? I dont think this is related to the version.

Follow up.

Hello Lucas, 

The best option would be to open a new case with Veritas Support.

btw.. which device are you using to access the EVS mobile search? do you have a consistent behaviour between the normal web browser and the mobile one?

Massimo