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EV Outlook Add-In 10.0.4 installation via GPO or SCCM2012 doesn't work

STHN
Level 5
Partner Accredited

Hi folks,

one of our customers cannot install the EV Client 10.0.4 with SCCM or GPO. There is just an error "The installation source for this product is not available". Every other client version is not showing this. It is repeatable on any other machine. The MSI is not corrupted as the file hash matches. Did anyone alse see this behaviour?

This is the command line:

msiexec /i "Symantec Enterprise Vault Outlook Add-in.msi"  MSIRESTARTMANAGERCONTROL=Disable REBOOT=ReallySuppress /qn

Manual invocation of this command works just fine.

Windows 7/8 with Outlook 2010 64 Bit has been tested.

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

Nearly every reference i've found, whether its Adobe, McAfee, Quicken or Microsoft all point to this same root cause of missing or invalid registry data and suggest this URL as the fix


http://support.microsoft.com/kb/971187

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

8 REPLIES 8

JesusWept3
Level 6
Partner Accredited Certified

Nearly every reference i've found, whether its Adobe, McAfee, Quicken or Microsoft all point to this same root cause of missing or invalid registry data and suggest this URL as the fix


http://support.microsoft.com/kb/971187

https://www.linkedin.com/in/alex-allen-turl-07370146

Rob_Wilcox1
Level 6
Partner
I haven't tried pushing out via Group Policy in a while -- have you tried any other versions of the Outlook Add-in, eg 10.0.3?
Working for cloudficient.com

STHN
Level 5
Partner Accredited

Yes, every other client version. 10.0.0, 10.0.1, 10.0.2, 10.0.3, and so for the 9 versions. Installing perfectly fine.

Rob_Wilcox1
Level 6
Partner

hmm very odd.  Well, if you can reproduce it via a Group Policy, I'd suggest contacting Symantec Support

Working for cloudficient.com

Old_Man_Jensen
Level 4
Partner Accredited Certified

So did JW3's link do anything for the issue?

STHN
Level 5
Partner Accredited

I will tell you when I get feedback from the customer.

Todd_H1
Not applicable

I have tested the 10.0.4 EV Client install with SCCM, and it worked fine for me.  I have tried the install on both SCCM 2007 R2 and SCCM 2012 SP1.   I am not running any custom msiexec switches.  I just use the default ones that get built when creating the package with defintions.  We are also rolling out the client via GPO with the MSI without issues.

STHN
Level 5
Partner Accredited

I didn't get feedback on that yet, but it makes sense.