09-05-2013 10:18 AM
Hi folks,
one of our customers cannot install the EV Client 10.0.4 with SCCM or GPO. There is just an error "The installation source for this product is not available". Every other client version is not showing this. It is repeatable on any other machine. The MSI is not corrupted as the file hash matches. Did anyone alse see this behaviour?
This is the command line:
msiexec /i "Symantec Enterprise Vault Outlook Add-in.msi" MSIRESTARTMANAGERCONTROL=Disable REBOOT=ReallySuppress /qn
Manual invocation of this command works just fine.
Windows 7/8 with Outlook 2010 64 Bit has been tested.
Thanks in advance!
Solved! Go to Solution.
09-05-2013 10:36 AM
Nearly every reference i've found, whether its Adobe, McAfee, Quicken or Microsoft all point to this same root cause of missing or invalid registry data and suggest this URL as the fix
http://support.microsoft.com/kb/971187
09-05-2013 10:36 AM
Nearly every reference i've found, whether its Adobe, McAfee, Quicken or Microsoft all point to this same root cause of missing or invalid registry data and suggest this URL as the fix
http://support.microsoft.com/kb/971187
09-05-2013 11:54 AM
09-06-2013 12:13 AM
Yes, every other client version. 10.0.0, 10.0.1, 10.0.2, 10.0.3, and so for the 9 versions. Installing perfectly fine.
09-06-2013 02:54 AM
hmm very odd. Well, if you can reproduce it via a Group Policy, I'd suggest contacting Symantec Support
09-06-2013 06:01 AM
So did JW3's link do anything for the issue?
09-06-2013 06:11 AM
I will tell you when I get feedback from the customer.
09-09-2013 02:19 PM
I have tested the 10.0.4 EV Client install with SCCM, and it worked fine for me. I have tried the install on both SCCM 2007 R2 and SCCM 2012 SP1. I am not running any custom msiexec switches. I just use the default ones that get built when creating the package with defintions. We are also rolling out the client via GPO with the MSI without issues.
09-26-2013 12:31 AM
I didn't get feedback on that yet, but it makes sense.