09-19-2013 06:58 AM
After installing the 10.0.4 Oulook add-in on multiple machines, I receive the following error every time a user logs into Windows: "Enterprise Vault Outlook Add-In could not establish a connection to your Exchange Mailbox. Restart Outlook and, if the same error occurs repeatedly, call your helpdesk." I suspect that it comes up when Lync is starting. Otherwise, it seems to function properly.
Any ideas?
Windows 7 64-bit
Enterprise Vault Server 10.0.3 Hotfix 2
Outlook Add-In 10.0.4
Outlook 2010
Lync 2010
09-19-2013 08:28 AM
Hi,
Following article will help you.
Troubleshooting Exchange connectivity issues with Enterprise Vault (EV)
http://www.symantec.com/docs/TECH35774
09-19-2013 08:35 AM
09-19-2013 08:38 AM
Hmm.. When exactly does this appear?
If you launch Windows, login, and wait 5 minutes then start Outlook.. does it appear?
After that if you open Lync does it appear?
If you launch Windows, login, and wait 5 minutes then start Lync... does it appear?
And then if you open Outlook, does it appear?
09-25-2013 08:16 AM
It happens right after login.
Launching Outlook or Lync at any point after the login doesn't result in an error.
Configuring Lync to not Automatically start at login doesn't resolve the issue either.
Sorry for the late replies. I wasn't getting notifications from this post although I am subscribed.
09-27-2013 06:57 AM
I have a client with the same problem, resetevclient.exe didn't resolve it. Any thoughts
Windows XP SP3
Outlook 2010
Enterprise Vault 10.0.4 (Server and Client)
Exchange 2010
09-27-2013 09:26 AM
Do you have an EV client log that we can look at it?
09-27-2013 09:40 AM
Here's one with personal info removed. Note that the error popped up about a minute or so before this log starts when logging into windows. This log doesn't start until Outlook was started a minute after the error was generated.
09-27-2013 10:53 AM
The link didn't seem to work for me but here you go...
09-27-2013 11:10 AM
I forgot to ask you to enable maximum tracing. I see some errors with hex code 0x80020006. There are some TN about these kind of errors related to others add-ins installed on the client:
IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006
If you can enable maximum tracing and post a new client log, we can try to confim if this is the case or not.
09-27-2013 11:18 AM
Sorry about the link ... do you know if there are others add-in installed in Outlook that could be affecting the EV Outlook add-in? If so, try to disable each 3rd-party add-in to narrow down the issue.
09-27-2013 12:18 PM
09-27-2013 01:04 PM
Here is a log from my client. We have removed ESM from the desktop (they have since migrated to Exchange 2010).
Thoughts?
09-27-2013 01:36 PM
Would you have an Outlook 2013 client where you can try to reproduce the same issue with the EV 10.0.4 client?
09-30-2013 07:40 AM
10-04-2013 03:27 AM
I would suggest you need to uninstall and reinstall the Outlook Add-in, see if that helps.
10-04-2013 06:21 AM
We have seen this issue with Outlook 2010 and 2007 clients, but not with Outlook 2013. I'd suggest you to open a case with support for further assistance.
10-04-2013 08:55 AM
10-04-2013 08:58 AM
Your log files don't show the maximum level of tracing.
When does this pop-up appear? Is it in fact.. a pop-up?
10-04-2013 09:09 AM
The first one wasn't set to maximum but the second one was: https://www-secure.symantec.com/connect/forums/ev-outlook-add-could-not-establish-connection-your-ex...
It appears right after logging into Windows without opening any applications.
When I actually launch Outlook or Lync after that, I don't receive the pop-up. The pop-up also closes itself after a short period of time without me clicking OK.