EV Outlook Add-In could not establish a connection to your Exchange Mailbox

[don_sanders]

After installing the 10.0.4 Oulook add-in on multiple machines, I receive the following error every time a user logs into Windows:  "Enterprise Vault Outlook Add-In could not establish a connection to your Exchange Mailbox.  Restart Outlook and, if the same error occurs repeatedly, call your helpdesk."  I suspect that it comes up when Lync is starting.  Otherwise, it seems to function properly.

Any ideas?

Windows 7 64-bit

Enterprise Vault Server 10.0.3 Hotfix 2

Outlook Add-In 10.0.4

Outlook 2010

Lync 2010

[Rob_Wilcox1]

I've honestly never seen that before - you could do with getting in touch with Symantec, and asking to speak to someone in Backline. They'd be able to look at the code and tell you in which circumstances that is logged.

[Rob_Wilcox1]

Is anything else needed on this thread? If not then perhaps mark one or more of the threads that were most helpful as the solution.

[Ronen_Tzimbel]

Hello,

we have a same issuse with 1000 users.

Ronen

[don_sanders]

None of the comments lead to a resolution. I suppose contacting support could be helpful but I don't have a pressing need to upgrade now and will wait for Symantec to work it out themselves rather than wasting my time on it.