09-25-2017 12:11 PM
Hello All,
We're running EV 12.1 in a FC. We just started enabling archiving for users and out of first 50 users who got archiving enabled, one user doesn't have EV Outlook Client add-in enabled in Outlook. User's mails are getting archived, which I confirmed from EV SSRS reports as well as from the user's Outlook. Following options are already tried.
Am I missing something?! Any quick resolution?
Thank you
Solved! Go to Solution.
09-26-2017 12:24 AM
Hi there,
I'm assuming the EV Addin appears under the Inactive/Disabled Addins section within Outlook? If so, try the following:
If the problem persists, please share a client trace for review: https://www.veritas.com/support/en_US/article.000094823
09-26-2017 12:24 AM
Hi there,
I'm assuming the EV Addin appears under the Inactive/Disabled Addins section within Outlook? If so, try the following:
If the problem persists, please share a client trace for review: https://www.veritas.com/support/en_US/article.000094823
09-26-2017 12:46 AM
Hello,
after trying the steps mentioned, check THIS KB Article. This might or might not be an issue from the patch, but worth a check. First verify one of these patches is installed at that specific client, then close Outlook, uninstall the patch, start Outlook, check again. If that does not help, and the client is enabled, you can also try the following:
Logon as someone with admin rights on the pc. Open a CMD, and go to the folder where the EV Client is installed. There is an executable called resetevclient.exe. Run that. then start Outlook, see if that helps.
If that all fails, then indeed a client trace would be handy.
09-26-2017 03:12 AM
Thanks Virgil. I didn't realize solution is this simple
I tried enabling before only from COM Addins section, which didn't work.
09-26-2017 03:19 AM
Welcome mate, glat it helped.