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EV Outlook addin error

SamBusinessCont
Level 3
Partner Accredited

Hi Everyone,

Need an urgent help help on an issue with Enterprise vault app.

Customer has implemented EV 11.0 with Outlook 2013 on windows 2012. IE Version 11.

He has one external domain and one internal domain.

In internal domain he has created a dns alias name for the ev server mapped to the hostname of the server so that in future if he wants to add another server he can do that.

We created a certificate with name of external domain and kept the Subject Alternative Name as the name of the ev server in internal domain.

As of now everything is working fine except when we try to open the Enterprise vault add in for Outlook it is showing an error "Page cannot be displayed" in it.    

As well when we try to open the below mentioned url's in IE it throws Java script errors : 


https://appsforoffice.microsoft.com/lib/1.0/hosted/office.jshttps://ajax.aspnetcdn.com/ajax/3.5/MicrosoftAjax.js 

- Tried to check Fidler Trace, however unable to capture the Http Traffic

Please suggest we need urgent help in this.

 

Regards,

Expecting a response.

 

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

If this is extremely urgent your best bet is to open a case with Symantec and work with them directly.

View solution in original post

2 REPLIES 2

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

If this is extremely urgent your best bet is to open a case with Symantec and work with them directly.

SamBusinessCont
Level 3
Partner Accredited

Hi Tony,

Thank you for your response. Already working with support on it.

I have a query in EV if we have two domains one Internal and one external then while binding the certificate with IIS for port 443 do we need to map both domains to a single certificate which should be provided from an External Certificate Authority(Paid).

Is it essential.  

Regards.

Sam.