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EV PST Import to VaultStore generate error ?

Dushan_Gomez
Level 6

When I tried to import several PST into EV, I got hte following Error:

 

PSTs that failed to be migrated:
-------------------------------------------------
PST: S:\PST Collection\Joni Kempot\Archive 2.pst  -->  Archive: Joni Kempot;   Mailbox: Joni Kempot (Unspecified error. Please check the event log     )
PST: S:\PST Collection\Joni Kempot\Archive Deleted & Sent Items.pst  -->  Archive: Joni Kempot;   Mailbox: Joni Kempot (Unspecified error. Please check the event log)
 
and here's the content of the event log:
 
Event Type: Error
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6469
Date: 16/08/2012
Time: 3:10:33 PM
User: N/A
Computer: EVServer01-VM
Description:
An exception has occurred.
 [Internal reference CMigrator::StartWorking/ce] 
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Data:
0000: 3c 30 78 38 30 30 34 30   <0x80040
0008: 36 30 63 3e               60c>    

can anyone please assist me what is happening here ?

Thanks,

DG

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

I've seen that also on Exports as well, because EV now allows you to over the 1.5GB limit it had before, it would allow to go up to 20GB but then when it hit 20GB it just never rolled over and spewed errors.

But the error you're getting saying mapi store full may indicate something like PSTDisableGrow is set on the EV Server?

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

8 REPLIES 8

ZeRoC00L
Level 6
Partner Accredited

Have you seen this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH51079

If the above does not apply, please specify your EV version and outlook version on the EV server.

Dushan_Gomez
Level 6

EV 8.0 SP4

Outlook 2007 SP3

Dushan_Gomez
Level 6

What I'm trying to do is to import the PST into the EV server not the other way around.

ZeRoC00L
Level 6
Partner Accredited

I understand, that's why the outlook version on the EV server is important.

You can open the PST without problems in Outlook ?

Is it only this PST causing problems or all PST files ?

LCT
Level 6
Accredited Certified

Dushan,

when you get errors such as this, best to dtrace the PST import (Migration Issues)

http://www.symantec.com/business/support/index?page=content&id=TECH38122

It will provide a lot more info for what is happening.

Could dtrace the problem and attach the dtrace file?

The technote that ZeRoC00L attached is more likely to be the cause of your issue but without the dtrace won't be able to confirm.

Rob_Wilcox1
Moderator
Moderator
Partner    VIP   

I agree with all of the above .. see if you can successfully open the PST using Outlook on the EV server.  Any group policies knocking around which FORCE ANSI for new PST files?

Working for cloudficient.com

AKL
Level 6
Certified

I've seen that error a LOT while doing PST migrations. You can try to split the PST file and then import it.

Basically EV complains about size of PST file randomly in DTRace and hence fails migration within couple seconds, split & import works fine in those cases

JesusWept3
Level 6
Partner Accredited Certified

I've seen that also on Exports as well, because EV now allows you to over the 1.5GB limit it had before, it would allow to go up to 20GB but then when it hit 20GB it just never rolled over and spewed errors.

But the error you're getting saying mapi store full may indicate something like PSTDisableGrow is set on the EV Server?

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post