EV PST Task Locator fails

[Leonardo_Fern1]

I am running EV 10.0.3 on Windows 2008 R2

Since I upgraded from EV 9.0.2 to 10.0.3, when I run the PST Locator Task, it starts and stops almost immediately and I get the following:

Event ID: 40969

Unable to access Configuration File settings.

File: E:\Program Files\Enterprise Vault\PstLocatorTask.exe.Config

Section: managedProcess

Reason: Configuration system failed to initialize

Event ID: 40966

A program fault has raised an exception.

Exception: Only one <configSections> element allowed per config file and if present must be the first child of the root <configuration> element. (E:\Program Files\Enterprise Vault\PstLocatorTask.exe.Config line 6)

Diagnostic: 

Type: System.Configuration.ConfigurationErrorsException

Reference: 

Command Line: "E:\Program Files\Enterprise Vault\PstLocatorTask.exe" -URL:tcp://172.27.8.203:56145/135fe6ec_35b6_48df_bc5b_5ebf018a0475/KVS.EnterpriseVault.ProcessManager29037087 -

CUSTOM:1FDCCE5E4BBCFCC47A4C67DE0FB25BB831012200AMERVAULT01|False|0|1|0|0| 

Application Domain: PstLocatorTask.exe

Process Id: 16900

Thread Id: 13176

Stack Trace:    at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)

   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)

   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()

   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey) 

Event ID: 40967

1FDCCE5E4BBCFCC47A4C67DE0FB25BB831012200AMERVAULT01 - Restarting failed process.

The process has failed abnormally and will be restarted automatically. 

This is the Contents of PstLocatorTask.exe.Config

<?xml version="1.0" encoding="utf-8"?>

<configuration>

  <runtime>

    <generatePublisherEvidence enabled="false" />

  </runtime>

  <configSections>

    <section name="PSTSettings" type="System.Configuration.DictionarySectionHandler" />

  </configSections>

</configuration>

Any help is appreciated. Thank you.

[JesusWept3 · Accepted solution]

Change it from this

<?xml version="1.0" encoding="utf-8"?>

<configuration>

  <runtime>

    <generatePublisherEvidence enabled="false" />

  </runtime>

  <configSections>

    <section name="PSTSettings" type="System.Configuration.DictionarySectionHandler" />

  </configSections>

</configuration>

To this
 

<?xml version="1.0" encoding="utf-8"?>

<configuration>

  <configSections>

    <section name="PSTSettings" type="System.Configuration.DictionarySectionHandler" />

  </configSections>

  <runtime>

    <generatePublisherEvidence enabled="false" />

  </runtime>

</configuration>

[Leonardo_Fern1]

Well, that did then trick. Do you know what would of flipped the <runtime> and <configSections>?

[JesusWept3]

truly no idea
to be honest in mine on 9 SP3 it just has the <configuration><runtime></runtime></configuration> settings
and on my 10 SP3 lab its the same, it doesn't have the configSections part, so i've no idea where that came from.

So whatever added it just put it in the wrong place, no idea why or how that could have happened
And for what its worth, the error tells you what you need to do, it just doesn't seem very clear at the beginning

Exception: Only one <configSections> element allowed per config file and if present must be the first child of the root <configuration> element.

So in this case you had
<configuration><runtime></runtime><configSections></configSections></configuration>

And its saying it *must* be <configuration><configSections></configSections> ...... 
This would be the same for any .NET application
 

[Rob_Wilcox1]

Sounds like the copy and paste for the generatepublisherevidence just happened to go in the wrong place?

[Leonardo_Fern1]

Is there a way I can tell PST locator to search only in a specific location for PSTs. I remember adding a regedit in the past, in earlier version of EV, for this. But i can't remember what it was.

[Leonardo_Fern1]

Can I add entries like this to the config file: <add key="SharesToAvoid" value = "\\servername\E$"/>, to restrict PST locator to a specific drive? I would prefer to restrict it to a specific folder though, if possible.

[Leonardo_Fern1]

Rob.Wilcox: yeah, your right, I should of, sorry about that :) I don't search users' PCs for PSTs. When we find them, we copy them to a folder on the EV server named UserPSTs, on the P: drive and search there. That's why I thought i could configure the PST locator to search for PSTs only in this folder.