07-21-2015 09:54 PM
Hi , I'm having a bit of an issue with our EV FSA archiving tasks .
Scenario :
EV Server :
Windows server 2008, EV 11.0.0
Target Server :
Windows Server 2012, Basic File Shares, running EV Placeholder server ver 11.0.0
Issue :
End users are having no issues at all recalling archived files, but when the archiving tasks run the logs are showing " the place holder service is not available "
Snippet from log file :
"image002.jpg cannot be made a placeholder as the placeholder service for file server: xxxxxxxxxxxxxx is not available "
The placeholder service itself is running fine, and like I said , end users have no issue opening archived files ...
I have reinstalled the EV agent on the target server and rebooted it .
I have recreated the tasks on the EV Server .
But no change ...
Any thoughts ?
Cheers
Solved! Go to Solution.
07-27-2015 01:00 AM
Looks like you are facing the issue discussed in the below technote:-
http://www.symantec.com/docs/TECH230048
Solution
This issue has been addressed in the following release:
Enterprise Vault 11.0.1 Cumulative Hotfix 2 Release
07-26-2015 01:32 PM
So obviously this worked at one time. Can you do a dtrace of a run now against the file system?
07-26-2015 11:32 PM
Hi Tony , yep definitley was working ...
Here is a snippet fron the dtrace :
Enabled Trace options
Id Name Detail Include Events
4 - EvPlaceholderService Verbose Yes
198 10:17:41.330 [3232] (EvPlaceholderService) <2908> EV:M WorkItem::GetExeName: Trying to get the .exe name for pid: 4
199 10:17:41.330 [3232] (EvPlaceholderService) <2908> EV:M WorkItem::GetExeNameUsingPHHelper: entry - PID:4
200 10:17:41.346 [3232] (EvPlaceholderService) <2908> EV:M WorkItem::GetExeNameUsingPHHelper: Failed to get .exe name for pid [4] using IPlaceholderSvcHelper, error: 0x80070005
201 10:17:41.346 [3232] (EvPlaceholderService) <2908> EV:M WorkItem::GetExeNameUsingPHHelper: exit - PID:4, exe name:
202 10:17:41.346 [3232] (EvPlaceholderService) <2908> EV:M WorkItem::GetExeNameUsingEnumProcessModules: The .exe name for for pid: 4 is
203 10:17:41.346 [3232] (EvPlaceholderService) <2908> EV:M WorkItem::GetExeName: The .exe name for for pid: 4 is
There seems to be this recuring pattern for each file it trys to process that ends with the snippet above ...
There is also a mention of :
885 10:33:45.676 [3232] (EvPlaceholderService) <2908> EV:M FilterGetMessage() returned [800703e5] : Overlapped I/O operation is in progress.
I'm a bit perplexed ...
07-26-2015 11:37 PM
Oh , just noticed this right at the top of the DTrace ...
2 10:09:54.423 [3232] (EvPlaceholderService) <5060> EV:H {CWmiMsftDedupVolume::CWmiMsftDedupVolume:#30} Error while connecting to WMI namespace. Error [0x8004100e]
That could be an issue , but doesnt explain why some functions of the placeholder service work fine ...
07-27-2015 01:00 AM
Looks like you are facing the issue discussed in the below technote:-
http://www.symantec.com/docs/TECH230048
Solution
This issue has been addressed in the following release:
Enterprise Vault 11.0.1 Cumulative Hotfix 2 Release
07-27-2015 03:54 PM
Thanks guys ...
I have a change veto at the moment , but come September Have to deploy that Hotfix for ather reasons too !
Thanks so much for the help !
Cheers