EV Problem

[Taps]

I am new in EV Envirement..

We have received some problem after restore mail for Enterprise vault sender address not available in outlook mail.

Outlook Version Office 2010

EV Product Version 10.3.0
 

[MichelZ]

Could you be a little bit more specific on what the problem is? I do not understand it...

[Rob_Wilcox1 · Accepted solution]

Good morning Taps.. good morning Michel Problem is described and resolved in this link... http://www.symantec.com/connect/forums/after-restore-vault-outlook-dont-display-senders-address

[A_J1]

Hi,

We found the issue occurres after installing following Hotfix :

• Enterprise Vault 10.0.3 Hotfix for Build 1090
• Enterprise Vault 10.0.3 Cumulative Hotfx 1
• Enterprise Vault 10.0.3 Cumulative Hotfix 2

1. Hence the solution is to remove the Enterprise Vault 10.0.3 updates, follow the documentation provided in the corresponding hotfix.

Hotfix for Build 1090 - http://www.symantec.com/docs/TECH201489

Cumulative Hotfx 1 - http://www.symantec.com/docs/TECH203045

Cumulative Hotfix 2 - http://www.symantec.com/docs/TECH205731

2.  Note: This issue has been resolved in Enterprise Vault 10.0.4.

Article : http://www.symantec.com/docs/TECH207039

[A_J1]

Hello Taps,

Do you have any update ??