01-30-2018 05:50 AM
After I reboot my EV 12.0 server, When I try to access my archives, I get an error message saying "Your search request failed because Enterprise Vault service was not available" I look on the servers and all services are started. after an hour or so EV becomes available. What is happening on the server for an hour after a reboot?
01-30-2018 06:50 AM
You may need to set the following to 0. https://www.veritas.com/content/support/en_US/doc/115743999-121370778-0/v95337636-121370778
Have seen this with a few customers stating the same issue.
01-30-2018 08:17 AM
I made the change, but did not work, I restarted iis admin service and Enterprise Vault Admin Service, but still no luck.
01-30-2018 08:25 AM
Getting a event 29014 in my EV log
Storage DCOM error.
Reason: Access is denied. (0x80070005)
01-30-2018 09:13 AM
I tried cause 1 soulution, but still not able to access archives
01-30-2018 09:25 AM
Did you look at setting the following to 0?
This can be done under Application Settings in IIS on the EnterpriseVault directory.
01-30-2018 09:27 AM
I made that change in the web.config.
01-30-2018 09:40 AM
Sorry I missed the last update stating it did not work. During this time how do the resources look on the EV server? How many index processes are running and what is CPU and memory utilization like?
01-30-2018 09:48 AM
CPU 25%, Mem 19%, how do I check index processes?
01-30-2018 10:04 AM
Now I am able to access the vault with Search. not sure what finally kicks in to let me do it. It will eventually stop agin though. it is like it runs out of available connections. Any ideas?
01-31-2018 06:05 AM
Do you have Event Viewer messages stating that the Indexing Service is not fully initialized?
A 41302 event should occur when indexing is available.
How many indexes on the server?
The indexer-service.exe process would indicate work being performed on an index.
02-01-2018 09:34 AM
Sounds a lot like this situation from a week ago. See my explanation in that thread of the Indexing Service's startup steps.
02-01-2018 10:38 AM
I'm thinking my indexes need some attention.