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EV Shortcuts not getting created

Fremont
Level 5
Partner Accredited

Hi Guys,

I've installed EV 10.0.4 R1 CHF2 for Exchange mailbox archiving.  Enabled one mailbox and ran archiving.  200 items got archived but shortcuts did not get created.  No errors logged.

When I try to manually archive an item from outlook, it switches to archive pending momentarily but immediately switches back to outlook icon.  The item is not in the archive (number of items does not increase in usage.asp nor can I find it via search).  I get the following error on ev.  Wondering if anyone has seen this.

Thanks,

 

A user's archive request has failed.

Mailbox: /o=org/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn-Recipients/cn=LastNameF

Folder: Inbox

Task: Exchange Mailbox Archiving Task for Exch2

Error: <0x80040115>

 

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

Can you look at the event viewer on your exchange CAS servers to see what the errors are?
the 0x80040115 error is Network Error, which typically is Exchange disconnecting the session, you see this more when you have Exchange 2010/2013 without the throttling scripts enabled

 

https://www.linkedin.com/in/alex-allen-turl-07370146

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2 REPLIES 2

JesusWept3
Level 6
Partner Accredited Certified

Can you look at the event viewer on your exchange CAS servers to see what the errors are?
the 0x80040115 error is Network Error, which typically is Exchange disconnecting the session, you see this more when you have Exchange 2010/2013 without the throttling scripts enabled

 

https://www.linkedin.com/in/alex-allen-turl-07370146

Fremont
Level 5
Partner Accredited


Thanks JW3.  I think you hit the spot.  I believe the client has not yet enabled throttling, even though I had asked them last week.  Will check and update here tomorrow.

Cheers,

Fremont