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EV Syncronization failed

pabbinedi
Level 4

Hi,

Can someone please help me to resolve the below issues

 2 users  in my environment they are getting Syncronization failed(Vault cache syncronization please find screen attached with this post). Could you please let me know how to proceed to resolve the issue.when i try from server end by running syncronization for that specific archives it was success. Please give me some insight how to proceed with this issue.

 

2) We are in EV 11.0.1.3474 i am seeing 41369 error related to indexing whenever i am restarting EV index service. Can i proceed with the steps mentioned in below article  will it cause any issue with respect to EV 11 environment?

https://www.veritas.com/support/en_US/article.HOWTO59060

Also i would like to know we are using EV 11.0.1.3473 which means EV 11 CHF1? .

2 REPLIES 2

WiTSend
Level 6
Partner

1.  On the failed sync, looks like it's probably a connectivity issue.  Can the users connect to the EV Web search from that same machine?

2.  On the indexing issue, this is not uncommon and yes you can perform the steps and generally resolve the issues.  We use this process occassionally to refresh and the indexing processes.

pabbinedi
Level 4

Hi

 

EV web search we have some issues for all the users. I am seeing  below DCOM error

The application-specific permission settings do not grant Remote Activation permission for the COM Server application with CLSID
{912A9DC6-D9F7-11D1-ADF2-0000F87A3C74}
 and APPID
{29A9E25B-D9FE-11D1-ADF2-0000F87A3C74}

for this error there is an public artcle https://www.veritas.com/support/en_US/article.TECH212822

 

coming to point 1) I don't think so its an client connectivity issue. When i tried with my profile it works fine with out any issues. So far we had only 3 users reported for this issue.

We are currently using 11.0.1.3474 which is  EV 11.0 CHF1?