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EV Vault Cache failed to synronize

mumair109917
Level 6
Partner Accredited Certified

hi all,

kindly find attached snapshot to see the error and suggest me the steps troublshoot this issue as i am facing this same issue since couple of months

EV Server v9, exchange 2010, outlook 2010

 

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified
Can the user get to archive explorer and see the archive? If sounds to me like it's a closed archive
https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

11 REPLIES 11

Percy_Vere
Level 6
Employee Accredited

mumair109917
Level 6
Partner Accredited Certified

can any here to help me out to resolve this issue i have check link but there is only mention reasons i need solution to investigate this

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Can you grad a client trace whilst trying to synch Vault Cache?

mumair109917
Level 6
Partner Accredited Certified

how can i do this please tell me the steps as i am new with EV

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Hold down "CTRL+SHIFT" and click on the "Search" button, you will see a screen that will allow you to enable logging.

Close Outlook and re-open and try the synch.  Open the diagnostic screen again and you will be able to view the log. 

You can also get to it via the File -> Enterprise Vault menu option.

Add it as an attachment on here.

mumair109917
Level 6
Partner Accredited Certified

find attachment

AWMorris
Level 4
Partner Accredited Certified

The problem is here:

10/02/2012 18:24:45.810[2352]: CONTENT:BUILD: Archive is inaccessible '1C871F2709A0E104A822ACBFEC58E10D51110000EVSERVER'
 

mumair109917
Level 6
Partner Accredited Certified

so what will bbe the solution how to resolve this issue

JesusWept3
Level 6
Partner Accredited Certified
Can the user get to archive explorer and see the archive? If sounds to me like it's a closed archive
https://www.linkedin.com/in/alex-allen-turl-07370146

Prone2Typos
Moderator
Moderator
Partner    VIP    Accredited Certified

Can you please update this thread or note it with who resolved it for you (assuming resolution. The last posting asked you to check to see if you could access the archive via another means.

 

If you are still having an issue with this... can you please let us know the details (and perhaps an updated client log) so that we can further assist you?

 

Flagging resolved postings as "solved" helps to prevent those who are helping from reviewing and commenting on postings that no longer need assistance. Thanks in advanced for any updates you may provide.

 

Ameen
Level 6

Did you tried reseting the vault cache?