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EV client 11.0.1 (1022) is giving error in Outlook 2011

Hi, 

Once user is facing an issue with his Outlook 2011 in MAC OS X Yosemite,. The user is using only one mail profile and he didnt configured "mail" application for emails.

The error is showing as 

Microsoft Entourage is not running. 

Check Enterprise Vault system preferences pane for configured email client.

Selected outlook the default application for email also.

please help

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

you can start troubleshooting

you can start troubleshooting with this

How to perform a client trace for Enterprise Vault (EV) on a Macintosh client

my personal recommendation is since you have EV 11, use IMAP access to the archive and get away from the Mac client for EV 

 

 

 

View solution in original post

1 Reply
Highlighted
Accepted Solution!

you can start troubleshooting

you can start troubleshooting with this

How to perform a client trace for Enterprise Vault (EV) on a Macintosh client

my personal recommendation is since you have EV 11, use IMAP access to the archive and get away from the Mac client for EV 

 

 

 

View solution in original post