02-26-2012 06:43 PM
Hi,
I'm planning upgrade my existing EV 9.0.2 to 9.0.3, all of our users currently using outlook 2010 with EV plug-in 9.0.2. Is the EV server support lower version client connection (including both outlook plug-in and owa extension) ?
Thanks and welcome for any comments.
Solved! Go to Solution.
02-27-2012 07:58 PM
02-26-2012 07:58 PM
02-27-2012 12:30 AM
Thanks JesusWept2.
Just try to install EV 9.0.3 outlook plug-in in my outlook 2010, but seems not working with EV server 9.0.2. It's show the http error when press the EV tab.
02-27-2012 02:01 AM
It should of worked. Can you post the error. Try on other workstation too.
02-27-2012 05:00 AM
Close Outlook
Run evclientreset.exe
Open Outlook and check if EV plugin is working fine.
If not, post exact error and/or client log.
02-27-2012 05:26 AM
02-27-2012 05:29 PM
Thanks you guys.
I did run evclientreset.exe before and after install the ev client 9.0.3, but no luck. It will show the http error when click and function under EV tab. The http error show as below:
02-27-2012 06:05 PM
02-27-2012 06:07 PM
You are not talking about the client diagnostic page are you?
Can you post a screen shot?
02-27-2012 06:29 PM
screenshot isnt showing for some reason
Any chance of getting a client trace, because what you are describing shouldnt be possible
02-27-2012 06:35 PM
Yes, I'm testing EV 9.0.3 Outlook Plug-in Http for my outlook 2010. I hv not EV 10.0.1 Preview Client installed.
Actually, I want to make sure that everythings fine after EV server upgraded to 9.0.3. Just wonder if the server can't working with newer client.
The error screen as below:
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02-27-2012 06:49 PM
02-27-2012 07:01 PM
The error shown when I click the archive explorer.
May I know which trace ID should I monitoring ?
02-27-2012 07:04 PM
If you can check on IIS manager of EV server - EVAnon webdirectory under default web site - Properties - Can you make sure it is pointing to right location.
Sometimes after installation i find an extra "\" in location which causes Error 404. So just making sure.
02-27-2012 07:11 PM
02-27-2012 07:38 PM
Thanks AKL, there is no extra "\" in webdirector. The EV server should work fine as cthere is no problem with client 9.0.2.
JesusWept2: Attached is the client trace for your reference. Thanks
02-27-2012 07:43 PM
It is trying to connect over the following url and failing.
https://evserver1.kimengittest.local/EnterpriseVault
Is that url correct? Can you open Internet Explorer and browse to that url?
02-27-2012 07:52 PM
I found that the different ver of EV client is connecting with different URL. Below is the URL for each EV client connect to.
EV Client 9.0.2
Archive Explorer URL:https://evserver1.kimengittest.local/EnterpriseVault/ArchiveExplorerUI.asp?server=EXCH-M1&mbx=SMTP:kimengit@kimengittest.com&outlook=14
EV client 9.0.3
Archive Explorer URL:https://owa.kimengittest.local/enterprisevaultproxy/ArchiveExplorerUI.asp?server=EXCH-M1&mbx=SMTP:kimengit@kimengittest.com&outlook=14
02-27-2012 07:58 PM
02-27-2012 08:12 PM
Thanks JesusWept2,
It's work when I disabled the outlook anywhere.