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EV client logs and CITRIX sessions...

All,

I have a client that's running CITRIX as their thin client back end and using the EV add-ins on that platform. EV access has been working perfectly.

As you are aware, the EV client drops a dynamic log file into the TEMP variable space upon Outlook startup. Currently, the CITRIX servers are pointing to C:\temp as the TEMP variable space.

We're seeing a huge number of these log files, which don't clean up after themselves.

Is there a way to disable the creation of the client logs? Or a way to cause the client to delete the log when Outlook closes?

We can write a cleanup script, but prefer to use built in functions rather than scripting...

Mark

1 Solution

Accepted Solutions
Accepted Solution!

We trim to 20 log files ...

We trim to 20 log files ...  And we are looking for : ev_client_log_*.txt, ordered by oldest first.  So if all your users are writing to that folder, and there are hundreds, in use, that's how many you see..  In fact it might well be tricky to delete any, because of file locks. 

Perhaps if they're not deleting, the user might need permissions checking?  Have you got a screenshot of the folder, or a directory listing?

Working for cloudficient.com

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7 Replies

Shouldn't be that much, what

Shouldn't be that much, what level is the logging set too?

Can you upload a sample of the log files please.

yeah you could set the

yeah you could set the logging level to be Errors Only and it will just generate a small amount of log files
There was an issue some time ago back in the early EV2007 clients where Citrix could cause massive amount of logs to be generated, but that issue has long since gone

https://www.linkedin.com/in/alex-allen-turl-07370146

The size of the files isn't

The size of the files isn't an issue - it's their persistence. They don't get auto-deleted (yet) and we'd like to be able to clean up the temp space.

M

they do actually get deleted,

they do actually get deleted, i think it keeps something like 5 days worth of logs and prunes them

https://www.linkedin.com/in/alex-allen-turl-07370146

JW2 is right, I think ...

JW2 is right, I think ... I'll take a peek at the code tomorrow to confirm.

Working for cloudficient.com
Accepted Solution!

We trim to 20 log files ...

We trim to 20 log files ...  And we are looking for : ev_client_log_*.txt, ordered by oldest first.  So if all your users are writing to that folder, and there are hundreds, in use, that's how many you see..  In fact it might well be tricky to delete any, because of file locks. 

Perhaps if they're not deleting, the user might need permissions checking?  Have you got a screenshot of the folder, or a directory listing?

Working for cloudficient.com

View solution in original post

Is anything else needed on

Is anything else needed on this issue?

Working for cloudficient.com